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    Electronic Health Records Tech, Telecom Agent, 7a-3:30p - Louisville, United States - Norton Healthcare

    Norton Healthcare
    Norton Healthcare Louisville, United States

    4 weeks ago

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    Description
    Responsibilities

    EHR Technician completes a variety of tasks associated with the collecting, assessing and processing of patient documentation.

    Application of knowledge includes the process to store, retrieve, review, assess, and process health-related information in both paper format and electronic format.

    This person serves as a resource for all members of patient care teams to improve patient documentation that allow for accurate medical record practices compliant with applicable Federal, State and Accreditation guidelines.

    The work done by the EHR Technician contributes to overall patient safety, revenue cycle management and continuous quality improvement initiatives.


    • This is an in office positionElectronic Health Records Tech Telecom Agent Responsibilities:
    • Announcing codes and pages through Vocera (Hospital communication system), throughout the Norton network of Hospitals
    • Answering and transferring calls to the appropriate location
    • Store, retrieve, review, assess, and process health-related information in both paper format and electronic format
    • Provide customer support and help guide patients through the MyChart app/website
    • Request medical records to be mailed or faxed to Norton Healthcare and log through Epic (Norton digital medical record system.
    • Assist patients with connecting to their zoom visits and general troubleshooting
    • Answer calls from other healthcare entities and release records via request over the phone, Epic, Mail and Fax
    Qualifications

    No experience required. We provide comprehensive on the job training.

    If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply or reach out to to learn more.


    Desired:

    • One year HIM
    • High School Diploma or GED; Associate Degree
    • Registered Health Information Technician

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