Platform Support - New York - iCapital

    iCapital
    iCapital New York

    1 day ago

    Description

    About the Platform Support Role at iCapital


    • iCapital is seeking a highly skilled Analyst to join its Platform Technology Support team, providing technical support to clients and driving user experience excellence in a fast-paced environment.
    • The ideal candidate will have strong client orientation and technical skills, with experience in troubleshooting and resolving complex issues related to APIs, databases, and data retrieval.

    Key Responsibilities:

    • Respond promptly to client inquiries, maintaining updates during troubleshooting.
    • Triage incoming requests efficiently, either resolving or escalating as needed.
    • Maintain accurate records of issue resolution steps and document knowledge base articles for CRM reference.

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