Residential Concierge - Chapel Hill, United States - Community Association Services, Inc.

Description

Job Description

Job Description

If you are friendly, outgoing, and are a people-person with good organizational skills, you may be just who we are looking for

The successful candidate will maintain good relationships with residents and provide exceptional customer service. Duties include managing the front desk, implementing service standards, and assisting prospective residents, vendors, contractors, and visitors as needed, including:

• Greeting residents and visitors; verifying and announcing visitors to residents. Opens doors and assists residents with elevators and carrying packages.
• Offers and provides information and assistance to residents, prospective residents, vendors, contractors, office staff, and management as needed.
• Takes prompt action to resolve resident complaints, either by direct action or notifying the appropriate property management staff.
• Acts as on-site liaison for the property management team, communicating important information to residents and relaying residents' questions, comments, and complaints to property management.
• Maintain communication standards with Security Officers.
• Maintain knowledge and comply with all Condominium policies and procedures and enforce the Condominium's Rules & Regulations.
• Develop and publish property newsletter for residents, to communicate planned events, activities, information, and resident services. Post flyers and other important reminders in designated area.
• Utilize the Property Management System for various tasks including shift notes, resident data, amenity reservations, deliveries, residential move in and out, and work order requests.
• Ensure supplies are stocked and place orders when needed.
• Maintain high standards of personal appearance, grooming, and dress according to company requirements.
• Perform daily common area checks; Monitor the cleanliness of the lobby and elevator; take the necessary actions to maintain the professional appearance of the property; notify the building janitor or day-porter of special cleaning needs.
• Performs miscellaneous job-related duties as assigned.
• Must be able to be on your feet, bend, and be able to lift/carry up to 20 lbs.
  

Company DescriptionCAS, established in 1976, specializes in the management of condo association, town-home, and homeowner associations in the Triangle, Triad, Southport, and Sandhills regions of North Carolina. CAS has been awarded the Accredited Association Management Company (AAMC) by the Community Associations Institute. This accreditation is the only national recognition awarded to HOA management companies.

Company Description

CAS, established in 1976, specializes in the management of condo association, town-home, and homeowner associations in the Triangle, Triad, Southport, and Sandhills regions of North Carolina. CAS has been awarded the Accredited Association Management Company (AAMC) by the Community Associations Institute. This accreditation is the only national recognition awarded to HOA management companies.