Supervisor, Field Service - Greenville, MI

Only for registered members Greenville, MI, United States

4 days ago

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Job summary

Responsibilities

  • Supervise installation/repair Customer Service Technicians to ensure compliance with company guidelines regarding all key performance indicators (KPI's) including quality customer service safety work-order completion and closeout productivity requirements.
  • ,
  • Assist in training Customer Service Technicians on fiber-based fixed wireless broadband services.
  • ,
  • Assist in developing technicians keeps abreast of current technology in broadband industry schedules technicians so coverage is at maximum during peak hours maintain prompt service maintains compliance with NJUNS 811 etc assures errors installation or service are promptly resolved maintains accurate time attendance reporting assists developing recommending administering technical operations policies procedures regular quality audits compliance effectively communicate customers management employees installation partners contractors assists hiring process coaching counseling ongoing review process technician positions administer discipline consistent corporate polices works managers supervisors employees promote positive attitude good employee morale maintained professional appearance appropriate behavior times maintained good attendance other duties assigned.

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