Casualty Specialist - Iowa, United States - Midwest Startups

Description

CURRENT ROOT EMPLOYEES

• Please apply using the career page in Workday.

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The OpportunityWe are looking for a Casualty Specialist .

In this role youll be asked to push the boundaries of whats required and think critically to identify the learning needs of our customer facing teams and how to best align training, process, and quality assurance with our company values.

By collaborating closely with adjusters, claims legal, leadership, and other subject matter experts, youll make recommendations for solutions to develop the skills of our first line associates and iterate toward peak performance.

Youll be helping to build and enhance our training, process, and QA experience as this role is vital to Roots success as we continue to grow and scale our operation.

Our goal is to leverage technology, data, and a team of highly talented people to build a training experience recognized as # 1 in the industry.

Root is a work where it works best company. Meaning we will support you working in whatever location that works best for you across the US.

We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.

Salary Range:
$90,000 - $110,000How You Will Make an ImpactFacilitate injury training (Early Injury Resolution, Injury, Litigation, and FPM courses) as assigned on topics for the claims organization. May include new-hire, refresher, or technical training, in addition to courses on required/mandated changes.
Work closely with our training team members and leaders to collaborate and decide optimal training for all our employees.
Develop working relationships with all subject matter experts to ensure current knowledge of systems / changes.
Interacts, communicates, and assists in leading trainees, peers, vendors, and managers with many initiatives.
Assists Operations Leadership with casualty vendor management including but not limited to vendor audits, contract facilitation, and billing review/audit.
Engages in learning opportunities to build knowledge of all training topics needed to move the organization forward.
Use various teaching methods to accommodate different learning styles.
Schedule appropriate training sessions.
Make revisions to existing training materials and begin creating new training materials on required topics.
Prepare training materials such as LMS courses, videos, and presentations.

Works hand-in-hand with the claims process organization and casualty leadership acting as the lead subject matter expert on all process matters relating to casualty.

Handles various casualty related claims process tasks up to but not limited:

building/updating process guides, assisting MCAS/SOX compliance and audits, assisting with MCEs/DOI inquiries, IA/TPA assistance or training, managing casualty vendor relationships, and assisting with any ad-hoc projects that come about in the organization.

Works closely with our Claims Audit & Casualty Leadership teams to build out, update, and complete casualty related QA as determined by senior management.

Works closely with Casualty Leadership to serve as SME updating the Injury console (state regulations, compliance, etc.)Serve as SME for Litigation inclusive of process lead, assist in training, and auditing work accordingly.

What you will need to succeedBachelors degree or equivalent experience required5+ years of claims handling, 3+ years of injury experience, and prior training or teaching experience a plusKnowledge of tools utilized in the Injury department (i.e. 1P & 3P AIS, Colossus, Tempus, Talem)Ability to build collaborative working relationshipsAbility to present effectively in-person or via video conferenceExceptional communication, presentation, and interpersonal skills.

High sense of professionalism while remaining empatheticAbility to handle ambiguity and quickly adapts when changes occurGreat attention to detailAbility to approach problems with an open mindExcellent time management and organizational skillsStudies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anywayAt Root, we judge people based on the merit of their work, not who they are.

If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.
Who we are Were harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, weve built one of the most innovative FinTech companies in the world. And were just getting started.
What draws people to Root Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them.

We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens.

Ask anyone who works here and youll hear similar reasons for why they joined:
Autonomy for assertive self-starters, the opportunities to contribute are limitless.

Impact by challenging the way its always been done, we solve problems that have a big impact on our business.

Collaboration we encourage rich discussion and civil debate at every turn.
People we are inspired by the collection of crazy-smart people around us.
About Us At Root, we're pushing for bold progress and change across the insurance industry and beyond.

We're harnessing data and technology to bring fairness and ease to customers through our products, partnerships, and our ongoing efforts to make the roads fairer and safer for everyone.

We believe in supporting our team members where they thrive, and we provide the technology and resources that they need to do their best work, wheneverthey are.

That's our workand our Root life.#J-18808-Ljbffr