Client Services Technician, Information Technology - Chattanooga, TN, United States

Only for registered members Chattanooga, TN, United States

6 days ago

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Job summary

The Service Desk is the central point of contact for all IT-related incidents and service requests. The Client Services Technician provides first-line support for all staff and students at the University of Tennessee at Chattanooga.

Responsibilities

  • Acts as a first point of contact for university faculty, staff, students, and guests to assess problems, determine root causes, and provide advice for remediation or referral to the next support tier
  • Provides first-line investigation and diagnosis of all incidents and service requests via phone, email, walk-in, or chat. Utilizing remote support tools when necessary to address customer needs

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