- Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
- Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
- Provides on-the-job training and guidance to team members making use of Company provided programs.
- Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
- Strives to achieve "Far Exceeds Expectations" on all targets set in the following areas:
- NPS - Net Promoter Score
- % Sales to Plan
- Customer Count
- Store Operating Profitability
- % Saturation of Training
- Key Performance Indicators, to include exam growth and retention
- Recruits and selects high caliber staff.
- Forecasts staffing needs through the use of the labor scheduling model.
- Performs administrative duties to include payroll, inventory management, technical application and understanding.
- Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
- Leads Doctor of Optometry business partnership and co-planning.
- Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
- Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS
- Ensures all Company approved safety programs are implemented and maintained consistently per standards.
- Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
- Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
- Maintains safe AND FUN working environment for all associates/customers.
- Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.
- High School graduate or equivalent
- 4+ years management/supervisory experience
- Comprehensive knowledge from operations, processes and business implications
- Strong influencing and negotiating skills
- Team building and management skills
- Knowledge of current optical theory and merchandise
- Strong communicator and listener
- Strong basic math skills (addition, subtraction, multiplication, division)
- Sales skills
- Familiarity with cash register, computers and calculators
- Ability to manage time under aggressive deadlines
- College degree or equivalent
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Final Inspector Certification
- LensCrafters Quality, Fitting and Adjusting Program
- Previous experience in customer service and retail
- Knowledge of current store merchandise
- High level of business acumen to include detailed knowledge of LC Dashboard
-
Retail Store Assistant Manager
1 week ago
The Bin Spot Saint Petersburg, United StatesAt The Bin Spot, we are looking for a responsible, enthusiastic and talented store manager to join our team. Applicants must possess experience and great customer service skills. As a store manager, you will be responsible for ensuring that customers have an enjoyable shopping ex ...
-
Midas Automotive Store Manager
1 week ago
Midas FORD Saint Petersburg, United States**Benefits**: · - 401(k) · - Health insurance · - Paid time off · This Midas needs someone dedicated to providing quality services to customer vehicles. Our inspections are all digital, so good IT skills are needed. Most of our business is repair so utilizing the expertise attain ...
-
store manager
2 weeks ago
Dunkin' Donuts US-, Tampa, FL , USA, United StatesDunkin' Donuts East Hillsborough Avenue [Store Supervisor] As a Store Manager at Dunkin Donuts, you'll: Manage all day-to-day operations of a single Dunkin' Donuts store location; Consistently meet Dunkin' Brands operating standards; Effectively lead, manage, and communicate with ...
-
store manager
1 week ago
Family Dollar St Petersburg, United StatesFamily Dollar, Inc Central Ave [Retail Manager] As a Store Manager at Family Dollar, you'll: Manage the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing; Perform all opening and closing procedures; Implement all operational and m ...
-
Store Manager
1 week ago
Journeys Clearwater, United StatesJourneys - Countryside Mall-Westfield [Store Supervisor] As a Store Manager at Journeys, you'll: Meet and exceed personal and store sales goal and standards of performance; Assist in recruiting and hiring of high caliber employees with in store needs; Assist in training and devel ...
-
store manager
2 weeks ago
Spencer's , FL, United StatesSpencer's - JobID: J3W7TY6VK66WSVWFJY2 [Retail Manager / Team Leader] As a Store Manager @ Spencer's, you'll: Establish and maintaining Guest Services; Oversee and be accountable for the operation of a store; Ensure maximum sales and profitability through controlling expenses, sh ...
-
store manager
2 weeks ago
Spirit Halloween , FL, United StatesSpirit Halloween - JobID: J3T6676B91M8VF4RKM7 [Store Supervisor] As a Store Manager at Spirit Halloween, you'll: Be responsible for the overall successful operation of the store while maintaining company standards; Supervise, recruit, train, develop, coach and communicate with al ...
-
store manager
2 weeks ago
Spirit Halloween , FL, United StatesSpirit Halloween - JobID: J3S33F6713YZJ20ZCWQ [Store Supervisor] As a Store Manager at Spirit Halloween, you'll: Be responsible for the overall successful operation of the store while maintaining company standards; Supervise, recruit, train, develop, coach and communicate with al ...
-
store manager
2 weeks ago
Claire's th Ave S, St. Petersburg, FL , USA, United StatesClaire's - JobID: JR198298 [Retail Manager] As a Store Manager at Claire's, you'll: Achieve store targets through driving sales and more; Deliver the finest level of customer service; Keep the store running smoothly; Ensure your store is well merchandised and commercially correct ...
-
store manager
2 weeks ago
Spencer's , FL, United StatesSpencer's - JobID: J3P5FX6J9R176QJV8RS [Retail Manager / Team Leader] As a Store Manager @ Spencer's, you'll: Establish and maintaining Guest Services; Oversee and be accountable for the operation of a store; Ensure maximum sales and profitability through controlling expenses, sh ...
-
Store Manager
2 weeks ago
Lids Clearwater, United StatesLids Westfield Countryside [Team Leader] Generate Sales: Produce sales gains, by providing customer service; Provide consistent, documented appraisal of an associate's sales performance. Control Expenses: Prepare store schedules; Accurately manage store inventory including receiv ...
-
store manager
2 weeks ago
Express , FL, United StatesExpress - JobID: 37127 [Store Supervisor] As a Store Manager at Express, you'll: Manage retail store operations and supervise approximately two to seven Co-Sales Managers and full time/part time associates; Attract, hire, develop, inspire, and retain top talent; Coach, develop an ...
-
Store Manager
1 week ago
Spencer Gifts Clearwater, United StatesSpencer's - JobID: J3Q29S6SDYK9W1VX36T [Retail Manager / Team Leader] As a Store Manager @ Spencer's, you'll: Establish and maintaining Guest Services; Oversee and be accountable for the operation of a store; Ensure maximum sales and profitability through controlling expenses, sh ...
-
Store Management
1 week ago
Finish Line Clearwater, United StatesFinish Line - Countryside Mall [Retail Manager] As a Store Manager at Finish Line, you'll: Train and coach store associates to promote and execute team, store, and company performance; Partner with management in planning, implementing, and executing change in regards to company i ...
-
Store Manager
1 week ago
Journeys St Petersburg, United StatesJourneys Tyrone Square [Store Supervisor] As a Store Manager at Journeys, you'll: Meet and exceed personal and store sales goal and standards of performance; Assist in recruiting and hiring of high caliber employees with in store needs; Assist in training and developing a success ...
-
store manager
2 weeks ago
Cumberland Farms , FL, United StatesCumberland Farms HWY 85 N [Retail Manager] As a Store Manager at Cumberland Farms, you'll: Be responsible for selecting, developing and effecting leading a highly engaged team; Create a dynamic, customer centric environment by engaging with customers and team members; Promote col ...
-
store manager
2 weeks ago
Spirit Halloween , FL, United StatesSpirit Halloween - JobID: J3R2CK74GFVJ3PB0HGG [Store Supervisor] As a Store Manager at Spirit Halloween, you'll: Be responsible for the overall successful operation of the store while maintaining company standards; Supervise, recruit, train, develop, coach and communicate with al ...
-
store manager
2 weeks ago
Spirit Halloween , FL, United StatesSpirit Halloween - JobID: J3S3FR76Z0MXQMQZRQG [Store Supervisor] As a Store Manager at Spirit Halloween, you'll: Be responsible for the overall successful operation of the store while maintaining company standards; Supervise, recruit, train, develop, coach and communicate with al ...
-
store manager
2 weeks ago
Spirit Halloween , FL, United StatesSpirit Halloween - JobID: J3S590641Q3JSXWS99V [Store Supervisor] As a Store Manager at Spirit Halloween, you'll: Be responsible for the overall successful operation of the store while maintaining company standards; Supervise, recruit, train, develop, coach and communicate with al ...
-
store manager
2 weeks ago
Spirit Halloween , FL, United StatesSpirit Halloween - JobID: J3R53Y660PYGZK271KQ [Store Supervisor] As a Store Manager at Spirit Halloween, you'll: Be responsible for the overall successful operation of the store while maintaining company standards; Supervise, recruit, train, develop, coach and communicate with al ...
Store Manager- Clearwater - EssilorLuxottica
Description
Requisition ID: 828122Store #: LensCrafters
Position:Full-Time
Total Rewards: Benefits/Incentive Information
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
MAJOR DUTIES & RESPONSIBILITIES
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at be sure to provide your name and contact information so that we may follow up in a timely manner) or email
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
