Associate External Communications Manager - San Francisco, CA

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-chan ...

Job description

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That's why we've been recognized as one of Inc's Best Workplaces and Fastest Growing Companies, and were recognized on Forbes' list of America's Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront's Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let's shape the future of customer engagement together

The Role
As External Communications Manager at Iterable, you'll be a key partner to the Director of Communications, helping shape how our story lands with press, analysts, customers, and the broader market. You will design and run communications campaigns that advance our business objectives while reinforcing our position as a category‑defining AI company.

This is a high-impact role where you'll craft narratives about our mission, technology, and market momentum, then bring them to life through major announcements, media moments, analyst interactions, and thought-leadership platforms for leaders across the business. You will regularly support senior stakeholders on external visibility while keeping your hands close to the craft of day‑to‑day storytelling and execution.

Position Details

• Develop and execute external communications strategies that elevate Iterable's brand and clearly communicate our story to press, analysts, customers, and partners.
• Create strategic messaging, talking points, and briefing materials for major company announcements and leadership communications across investor, media, enterprise, and industry audiences.
• Lead day-to-day PR efforts, including story mining, pitch development, press release drafting, and proactive outreach that results in thoughtful, high-impact coverage.
• Build and manage relationships with tier‑1 business, technology, and industry media, as well as influential newsletters, podcasts, and creators.
• Support analyst relations by helping craft positioning, briefing decks, inquiry responses, and evaluation materials that clearly articulate our roadmap, differentiation, and traction.
• Partner with internal communications, social, brand, and campaigns teams to extend major announcements into integrated programs that feel coherent, timely, and on-brand.
• Identify and pursue strategic speaking engagements, awards, podcasts, and byline opportunities that grow visibility for key company experts and leaders.
• Use AI-powered tools for research, drafting, media monitoring, and insight generation—treating AI as a force multiplier for smarter, faster, more creative work.
• Travel as needed for events, roadshows, and key external meetings, comfortably switching between behind-the-scenes operator and on-the-ground partner.

The Ideal Candidate Will Have:

• 5-7 years of experience in corporate or external communications, executive communications, or PR, preferably within a high‑growth technology company or top‑tier agency environment.
• Exceptional writing and editing skills, with the ability to translate complex, technical concepts into clear, compelling stories tailored to different audiences and formats.
• A proven record of cultivating media relationships and securing meaningful coverage across business, technology, and industry outlets.
• Experience partnering with senior leaders and subject-matter experts, building trust through strong preparation, thoughtful counsel, and reliable follow-through.
• Sharp strategic instincts, consistently connecting communications activities to business goals, commercial narratives, and market positioning.
• Deep familiarity with modern media relations, including message development, interview preparation, social amplification, and issues management.
• Comfort operating in fast-paced, ambiguous environments, balancing multiple programs while maintaining a high bar for craft and quality.
• A collaborative working style, able to influence across teams and rally people around a clear narrative and plan.
• Genuine curiosity about AI and a thoughtful approach to how AI innovation and impact are communicated to the world.

Bonus Points:

• Familiarity with AI or experience in deep tech sector communications
• Background writing content for C-level executives or other high-visibility stakeholders
• Track record developing messaging that spans diverse audiences
• Experience working in or with high‑growth startups or fast‑moving SaaS / B2B tech companies
• Practical experience with analyst relations and using analyst feedback to improve messaging and product stories.

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation

The US base salary range for this position at the start of employment is $86,500 - $140,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.

Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.

Recruitment Disclaimer:
Please be aware that Iterable, Inc. ("Iterable") and our official professional recruiting agencies and platforms do not:

• Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.
• Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.).
• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page:
• Official LinkedIn Jobs page:

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Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.