Customer Service Specialist - Clarksville
3 weeks ago
Job Summary
We are looking for energetic, professional,l and courteous individuals to join our Customer Service team. Incumbents provide customer service for multiple services and provide sales information on optional services with several service levels. Responsibilities may include responding to questions; providing information on multiple available services, service packages, and related fees; retrieving data from electronic and physical records; establishing and closing customer accounts; entering transactions; collecting a variety of fees; processing service changes and related transactions; balancing cash receipts;,Responsibilities
- Provides accurate,detailed,and timely responses to inquiries from the general public,incluing both electricand broadband customers/agencies/business partners.
- Processesand records a variety of basic accounting transactions based on CDE Lightband billing rates/software.
- Informs potential customers of potential equipment/package options for Broadband services.Identifies Opportunities for selling additional serices available.
Job description
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