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- The Customer Success Consultant will be the juncture between the Customer Success team and the National Accounts On-Premise customers. This role will work towards the overall communication, planning and implementing of compliance, digital needs of the National Accounts On-Premise customers.
- Establish and develop quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and exceeding customers' needs and expectations
- Work with National Account On-Premise customers, to drive full compliance to beverage program mandates including distribution and other activations
- Act as a liaison between local accounts and SGWS Account Directors/VPs who work with purchasing groups
- Work with National Account On-Premise customers to understand digital needs, communicate future enhancement requirements to our technical team and drive Proof Enrollment and Adoption
- Acquire in-depth industry and company knowledge to articulate product features, benefits, and pricing and make recommendations to include core and innovative products within the compliance guidelines for that National Account
- Accurately and effectively handle large volumes of orders and inbound support calls for a variety of customers with a unique set of needs (e.g., corporate vs franchisee dynamics, Authorized Products, varying escalation paths)
- Able to work under time pressure and maintain/produce accurate Customer Records to reflect account status while providing a high level of service and efficiently resolving concerns posed by the customer
- Responsible for complex problem-solving with a positive and professional demeanor
- Ensure timely and accurate output of all work
- Report to work daily, work your full shift and adhere to Southern Glazer's Time and Attendance Policy
- Must be flexible and able to work any hours that the call center is open. Shifts may change.
- May be required to work many holidays and weekends and the team will be asked to fulfill the business need.
- Perform other work-related duties and special projects as assigned
- High School Diploma/GED and 1- year of Customer Service experience in a business environment or equivalent combination of education and experience.
- Must be proficient in Microsoft Office, including Outlook, Word, and Excel
- Accurate data-entry skills
- Effective verbal/written communication skills in carrying out job duties with various departments and levels of management.
- On occasion, must be flexible to adjust shift schedule to accommodate business needs
- Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
- Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
Customer Success Consultant - Dallas, United States - Southern Glazer's Wine & Spirits
Description
Overview
Primary Responsibilities
Additional Primary Responsibilities
Minimum Qualifications
Physical Demands