Professional Services Lead CUAS - Mc Lean - LABINE AND ASSOCIATES, INC.

    LABINE AND ASSOCIATES, INC.
    LABINE AND ASSOCIATES, INC. Mc Lean

    1 hour ago

    Description

    Location:
    Mclean, VA


    Security Clearance:
    US Citizen/Clearable


    We are expanding our North American Team and are actively seeking a talented Professional Services Lead to join our dynamic team at our McLean, VA office.

    As a Professional Services Lead, you will play a pivotal role in ensuring customer success by proactively engaging with customers, preventing issues, and overseeing the resolution of challenges.


    Your responsibilities will include:

    • Taking a lead role in customer technical support, training, and field operations to drive customer success.
    • Managing project execution, contract deliveries, and overall operational execution.
    • Leading Support and Maintenance renewals, collaborating with customers and Sales leads to ensure seamless management of annual warranties and renewals.
    • Providing technical expertise during the sales process and supporting the sales team in promoting our CUAS product.
    • Participating in technical activities and processes with customers.
    • Serving as the customer's trusted advisor for all operational and technical aspects of their CUAS mission.
    • Responding promptly to customer issues and leading technical troubleshooting of both hardware and software-related issues.
    • Delivering local customer training sessions and product demonstrations.
    Required Skills & Experience | We are looking for candidates with the following qualifications:


    • Proven experience as a post-sales/professional services lead, with a background in project management and technical support for technology products and solutions.
    • Previous experience in technical customer support organizations and managing projects delivering products or solutions.
    • Consistently maintaining a positive, proactive attitude and embracing a culture of change.
    • Ability to travel up to 50% within the United States.
    • Flexibility to respond to customer calls outside of regular working hours to address customer issues.

    Desired:
    PMP certification or equivalent.

    Required Knowledge:
    The ideal candidate should have expertise in the following areas:


    • Experience working with multidisciplinary systems (software and hardware).
    • Familiarity with RF systems.
    • Knowledge of Networking & Telecommunications.

    Desired:
    Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP).

    If you are a results-driven professional with a passion for technology and customer success, we invite you to apply and become a key contributor to our growing team.

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