-
Servicenow Expert
3 weeks ago
Kellton Boston, United StatesKellton Tech is a full-service software development company, offering end-to-end IT solutions, strategic technology consulting and product development services in Web, SMAC (Social, Mobile, Analytics, Cloud), ERP-BPM, and IoT space Our methodology of inventing infinite possibilit ...
-
ServiceNow Expert
1 week ago
Mindlance Boston, United StatesJob Description: · We are seeking a skilled ServiceNow expert with extensive experience in IT Service Management (ITSM), IT Asset Management (ITAM) processes, and software support. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, configurat ...
-
Information Technology Manager
2 weeks ago
National Engineering Boston, United StatesAct as Subject Matter Expert · Respond to internal and external audits. · Analyze and interpret available risk and security data from GRC, Splunk, DataDog, ServiceNow, Nexus, Qualys and similar tools to identify risk trends, risk gaps, potential controls and risks. · Partner wit ...
-
Sr. Enterprise Application Archtiect
3 days ago
Request Technology, LLC Boston, United States***Hybrid, 3 days onsite, 2 days remote*** · ***We are unable to sponsor as this is a permanent full-time role*** · A prestigious company is looking for a Sr. Enterprise Application Architect. This architect will focus on enterprise architecture of applications such as Microsoft ...
-
Associate Principal Engineer
1 day ago
Nagarro Boston, United StatesCompany Description · We are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world ...
-
MassMutual Boston, United StatesKnowledge Management Consultant, Human Resources · 5 years of experience in a Knowledge Management role, including experience developing knowledge management strategies and roadmaps · 5 years of experience creating impactful content for a large organization, including experience ...
-
EY Boston, United StatesEY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the b ...
-
C++ Developer
4 days ago
CyberTec Boston, United StatesPlease send candidate info in this format. · NO WEST COAST CANDIDATES · MUST MUST MUST BE ABLE TO RELOCATE · Candidate Name: · Phone number · Email address: Current Location/ RELO Y/N Rate : Highest Level of Education Completed, University & Year: Work Status/ Employer name Tota ...
-
Research Technology Analyst
3 weeks ago
Boston Medical Center Boston, United StatesResearch Technology Analyst page is loaded · Research Technology Analyst · Apply · locations · Boston · Remote · time type · Full time · posted on · Posted Yesterday · job requisition id · 33897 · POSITION SUMMARY: · Provides expert support to end-users, employing a h ...
-
Research Technology Analyst
3 weeks ago
Boston Medical Center Boston, United StatesResearch Technology Analyst page is loaded · Research Technology Analyst · Apply · locations · Boston · Remote · time type · Full time · posted on · Posted Yesterday · job requisition id · 33897 · POSITION SUMMARY: · Provides expert support to end-users, employing a ...
-
Managed Security Services Manager
3 weeks ago
Ceres Group Boston, United StatesJob Description: · The Managed Services Manager is responsible to ensure our Delivery Services meets the needs of our customers in an ever changing environment as cyber threats continue to evolve. The Manager must be passionate about cyber security and the drive to continue to ev ...
-
Senior Integration Engineer
1 week ago
Roberts Recruiting Boston, United StatesSenior Integration Engineer · Job Description · Our Global Cybersecurity Services is seeking a system and data integration expert to join our Engineering & Architecture group. You will be involved in building and managing integrations and components that strengthen our enterpri ...
-
Senior Integration Engineer
3 days ago
Roberts Recruiting Boston, United StatesSenior Integration Engineer · Job Description · Our Global Cybersecurity Services is seeking a system and data integration expert to join our Engineering & Architecture group. You will be involved in building and managing integrations and components that strengthen our enterpri ...
-
Senior Business Analyst
1 week ago
Northeastern University Boston, United StatesAbout the Opportunity · Summary · The Senior Business Analyst applies knowledge, critical and design thinking skills to identify stakeholder needs, determine IT solutions to business problems, and present findings and recommendations at all levels of the organization. Responsib ...
-
Bilingual Spanish Contact Center Representative
3 weeks ago
BCforward Boston, United StatesBilingual Spanish Contact Center Representative · BCforward is currently seeking a highly motivated Bilingual Spanish Contact Center Representative- for an opportunity in Boston, MA 02109 · Position Title: Bilingual Spanish Contact Center Representative · Location: Boston, MA 02 ...
-
People Advisor
1 week ago
Iron Mountain Inc Boston, United StatesRemote Eligible in Massachusetts - J0072693 · At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. Thats why we need smart, committed people to join us. Whether youre looking to start your career or make a c ...
-
Managed Security Services Manager
2 weeks ago
CERES Group Boston, United StatesJob Description: · The Managed Services Manager is responsible to ensure our Delivery Services meets the needs of our customers in an ever changing environment as cyber threats continue to evolve. The Manager must be passionate about cyber security and the drive to continue to e ...
-
Research Technology Analyst
3 weeks ago
Boston Medical Center Boston, United StatesPOSITION SUMMARY: · Provides expert support to end-users, employing a high degree of customer service, technical expertise, and timeliness. Has frequent interactions with customers; therefore, must be effective in interpersonal communications and problem solving. Uses a high deg ...
-
Group Product Manager, Workplace
3 weeks ago
Trane Technologies Boston, United StatesThe Opportunity · We are seeking a highly motivated, experienced Group Product Manager to join our team and lead our product efforts for Workplace. This is an opportunity to join a Fortune 500 organization while playing a key role in defining the strategic vision, product roadma ...
ServiceNow Expert - Boston, United States - HexaQuEST Global, Inc.
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Key Responsibilities:
Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes, including Incident Management, Change Management, Problem Management, Service Catalog, Asset Tracking, Software Asset Management (SAM), and Configuration Management Database (CMDB).Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into technical solutions within the ServiceNow platform.
Provide ongoing support, troubleshooting, and maintenance of existing ServiceNow implementations, ensuring system availability, performance, and reliability.Conduct end-user training sessions and create documentation to facilitate knowledge transfer and adoption of ServiceNow functionalities.
ServiceNow module agnostic, with the ability to administer the product as a whole and within the modules purchased.
Perform back-end maintenance tasks, including configuration and occasional support.
Implement improvements and changes, such as field changes (new fields, delete fields, change field requirements), workflow changes, reports management, and dashboard management.
Prepare for upgrades, including recommending upgrade schedules, reviewing upgrade scope, preparing test scripts, and coordinating testing preparation.Conduct upgrade testing, including testing the Dev environment against test scripts, testing the Prod environment against test scripts, and validating skipped items.
Understand ServiceNow's capabilities for expansion, assess CTR's needs, and provide recommendations for using additional ServiceNow modules.Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.3-5 years of hands-on experience in ServiceNow platform administration, configuration, and development, with a focus on ITSM and ITAM modules.
Proficiency in IT asset lifecycle management, software asset management (SAM), and license compliance.
Strong understanding of relational databases, SQL, web technologies (HTML, CSS, JavaScript), and web services (SOAP, REST).ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in IT Service Management or IT Asset Management are highly desired.
Excellent communication skills with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.TASKS AND ACTIVITIES
ServiceNow module agnostic, the person should be able to administer on the product as a whole and within the modules we purchase.
Field changes
New fieldsDelete fieldsChange field requirements
Workflow changesReports managementDashboard management
Upgrade preparation - either annual or bi-annual
Recommend upgrade scheduleReview upgrade scope and prepare recommendation for either skipping or adoptingPrepare test scriptsCoordinate testing preparation
Upgrade testing - either annual or bi-annual
Test Dev environment against test scriptsTest Prod environment against test scriptsValidate skipped items (items that ServiceNow does not recognize in our environment)
Understand ServiceNow's capabilities for expansion
Understand CTR's needs and provide recommendations for using additional ServiceNow modules
#J-18808-Ljbffr