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  • Branch Support Specialist - Eastlake, OH - Acme Federal Credit Union

    Acme Federal Credit Union
    Acme Federal Credit Union Eastlake, OH

    2 months ago

    Description

    Job Summary

    The Branch Support Specialist plays a vital role in delivering high-quality service to members while supporting the operational needs of the branch. This position combines frontline transaction processing with clerical duties and member assistance, ensuring smooth daily operations and a positive member experience.

    Responsibilities

    • Transaction Services
    • Process routine financial transactions including deposits, withdrawals, transfers, and loan payments
    • Balance cash drawer daily and maintain accurate transaction records
    • Clerical & Operational Support
    • Perform administrative tasks such as filing, scanning, and data entry
    • Assist with document preparation and record maintenance in accordance with compliance standards
    • Member Interaction & Support
    • Respond to member inquiries in person, by phone, or electronically
    • Provide guidance on account services, digital banking tools, and general financial questions
    • Support account opening, maintenance, and closures
    • Problem Solving & Escalation
    • Address member concerns with professionalism and empathy
    • Escalate complex issues to appropriate personnel when needed
    • Branch Readiness & Teamwork
    • Maintain a clean, organized, and welcoming branch environment
    • Collaborate with team members to ensure consistent service delivery and operational efficiency

    Skills

    • High school diploma or equivalent required; college coursework in business or finance preferred
    • 1–2 years of experience in banking, customer service, or administrative support
    • Strong attention to detail and organizational skills
    • Excellent verbal and written communication abilities
    • Comfortable using standard office technology and banking software
    • Ability to work independently and as part of a team in a fast-paced environment

    This position is based in a branch setting and involves frequent member interaction, cash handling, and use of office equipment. Occasional lifting of up to 25 pounds may be required.

    Join our team as a part time Branch Support Specialist and contribute to providing excellent service to our valued members.

    Job Type: Full-time

    Pay: $ $17.50 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Health insurance
    • Paid time off

    Work Location: In person


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