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- Transaction Services
- Process routine financial transactions including deposits, withdrawals, transfers, and loan payments
- Balance cash drawer daily and maintain accurate transaction records
- Clerical & Operational Support
- Perform administrative tasks such as filing, scanning, and data entry
- Assist with document preparation and record maintenance in accordance with compliance standards
- Member Interaction & Support
- Respond to member inquiries in person, by phone, or electronically
- Provide guidance on account services, digital banking tools, and general financial questions
- Support account opening, maintenance, and closures
- Problem Solving & Escalation
- Address member concerns with professionalism and empathy
- Escalate complex issues to appropriate personnel when needed
- Branch Readiness & Teamwork
- Maintain a clean, organized, and welcoming branch environment
- Collaborate with team members to ensure consistent service delivery and operational efficiency
- High school diploma or equivalent required; college coursework in business or finance preferred
- 1–2 years of experience in banking, customer service, or administrative support
- Strong attention to detail and organizational skills
- Excellent verbal and written communication abilities
- Comfortable using standard office technology and banking software
- Ability to work independently and as part of a team in a fast-paced environment
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Branch Support Specialist - Eastlake, OH - Acme Federal Credit Union

2 months ago
Description
Job Summary
The Branch Support Specialist plays a vital role in delivering high-quality service to members while supporting the operational needs of the branch. This position combines frontline transaction processing with clerical duties and member assistance, ensuring smooth daily operations and a positive member experience.
Responsibilities
Skills
This position is based in a branch setting and involves frequent member interaction, cash handling, and use of office equipment. Occasional lifting of up to 25 pounds may be required.
Join our team as a part time Branch Support Specialist and contribute to providing excellent service to our valued members.
Job Type: Full-time
Pay: $ $17.50 per hour
Benefits:
Work Location: In person
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