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Customer Service Support Entry Level - Kennedy Space Center, United States - Jacobs Engineering Group Inc
Description
Job Description - Customer Service Support Entry Level (BI 000DRN) **Job Description**
Customer Service Support Entry Level - ( BI 000DRN ) **Your Impact:**
At Jacobs, were partnering across the globe to create the best project outcomes by maximizing the design, digital technology, and support capabilities of our Global Integrated Delivery (GID) teammates. By joining Jacobs, youll commit to supporting and engaging with these teams, as we work to build a company like no other.
Provides customer assistance in response to problems and related service inquiries. Receives or initiates customer contact in order to resolve complaints. Responsible for customer billing activities, cash receipts and related reporting.
Essential Duties and Responsibilities
Maintains complaint tracking records and work order system to insure timely, efficient and complete service responsiveness to customers
Answers telephones; receives and routes messages
Handles customer account information as it relates to billing and usage inquiries
Maintains contact with field maintenance personnel
Operates computer terminal to enter and track information, produce reports, and maintain customer service account records
Maintains new and close out service tracking records to ensure timely and accurate installation process, billing and scheduling procedures
Performs some general office duties such as word processing and filing
Calculates customer bills and performs billing and collection activities such as printing bills, collecting payments, balancing registers and making deposits
Runs billing reports and other reports as necessary as required in close out process
Performs other related duties as required
**Here's What You'll Need:**
High school diploma or GED
Office clerical experience
Preferred Qualifications
Proficient in use of computer software including but not limited to Microsoft Word, Outlook
Minimum typing speed of fifty (50) words per minute
Reading comprehension and ability to perform arithmetic computations
Attention to detail and ability to follow directions
Must be able to use a telephone and communicate effectively
Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under and . **Primary Location**
: United States-Florida-Orlando-US FL Orlando - Lmgtl **Travel**
: No **Job Posting**
: Feb 28, 2022, 1:57:38 PM **Job**
: Administration **Organization**
: PPS **Job Type**
: Experienced Job Classification : Fulltime-Regular **Work Locations**
: US FL Orlando - Lmgtl 100 GLOBAL INNOVATION CIRCLE Orlando Capabilities : Corporate Functions
