Program Manager - Columbus, United States - Comtech Global

Description

• Ability to handle non-routine, multi-faceted technical problems is required.
• Extensive knowledge and experience with ITSM (IT Service Management).
• Experience implementing ITSM solution.
• Extensive knowledge of project management processes, systems development methods, technology management best practices, organizational change management concepts, and business process improvement methods.
• In-depth knowledge of project planning techniques and automated project planning tools.
• Experience in managing several different priorities and responsibilities.
• Excellent documentation skills.
• Experience creating detailed project documents including project charter, implementation plan, test plan, deployment plan, and reports and giving presentations based on the appropriate audience.
• Excellent planning, organizational, and time management skills.
• Must have strong verbal, written, and interpersonal communication skills.
• Proven track record in managing complex infrastructure and website development projects from conception through completion while working with cross-functional teams.
• Experience performing business analysis and/or project management for organization-wide solution.

• 4-year college degree or equivalent technical study.
• 5+ years of project management experience in cross-functional projects and a proven track record of handling multiple projects concurrently with successful project delivery results.
• 3+ years of business process analysis.
• 2+ ITSM solution implementations.
• ITIL Framework experience and certification (or equivalent).