Assistant Store Manager - Bloomington, United States - Little Words Project

Little Words Project Bloomington, United States

2 days ago

Description

Job Description

We are looking for a responsible Assistant Store Manager to help run our Mall of America location. The Assistant Store Manager will help the Store Manager model best practices for the team by sharing the LWP brand story, providing personalized recommendations and guiding each customer through their shopping experience in-store. Our ideal candidate will have strong communication skills and a passion for LWP's mission. Additionally, this Assistant Store Manager will either have a special focus on leading the store's visual merchandising and inventory processes OR leading the store's marketing - dependent on candidate experience.

Core Responsibilities

Work with the Store Manager to motivate the team to perform at their best
Open and close the store independently
Coach and support new and existing Sales Associates
Introduce new products to customers and recommend items based on their needs
Effectively handle in-store customer issues and answer questions related to merchandise and store policies
Process transactions accurately on the POS system
Keep the sales floor tidy and well-stocked
Assist in maintaining backstock and setting up merchandise on the sales floor
Operational tasks such as inventory intake, visual merchandising, clienteling, beading table management and KPIs
Assist customers at the bead-your-own bracelet table and fulfill in-store custom orders
Other duties, as requested by the Store Manager or Regional Manager

Visual Merchandising & Inventory Responsibilities/Qualifications

Meet with the HQ team weekly to review visual merchandising and inventory levels
Receive all incoming merchandise through our ERP platform (Netsuite) and flag any discrepancies
Lead weekly and quarterly cycle counts and report all findings to the operations team
Manage inventory levels to ensure displays and available stock are up to standard
Lead product knowledge for each launch
Proven experience in inventory management and ERP System(s) (Netsuite is a plus)
Experience in visual merchandising and a keen eye for aesthetics

Marketing Responsibilities/Qualifications

Plan and execute in-store events/activations and activations to enhance customer experience
Implement clienteling techniques to build strong relationships with customers
Generate creative and engaging social media content that aligns with the brand identity
Develop and nurture relationships with brand ambassadors/local influencers, leveraging their influence to enhance brand awareness
Experience in retail marketing, including clienteling and events
Familiarity with social media and trends
Experience with CRM systems (Endear is a plus)

Core Key Qualifications

2+ years' of retail leadership or relevant management experience
4+ years' of customer service industry experience
Interpersonal and communication skills
Desire to be creative in terms of the beading table and capturing content
Problem-solving attitude
Must be able to work weekends and holidays
Passion for learning, sharing LWP's core values, including positivity and kindness

This role will have many opportunities for development, training and rapid growth.

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