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    Program Support Assistant - Iowa City, United States - Veterans Health Administration

    Veterans Health Administration
    Veterans Health Administration Iowa City, United States

    3 weeks ago

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    Description

    Summary

    The Program Support Assistant (OA) provides support for Patient Care Services, by analyzing and evaluating a wide range of issues relating to the data analysis, program analysis, program review, process analysis, as well as developing action plans and processes to improve patient care within the Iowa City VA Health Care System.

    Duties

    The Program Support Assistant (Office Automation) performs various administrative and clerical duties in support of the service.

    Major duties include but are not limited to the following:
  • Coordinates and provides administrative support.
  • Schedules and manages appointments.
  • Receives visitors and phone calls both for the service and the service Chief.
  • Composes and prepares correspondence, forms, letters, memos, reports, computer-related data, specifications, and similar material.
  • Coordinates meetings.
  • Composes and distributes meeting minutes.
  • Maintains office supplies and equipment.
  • Serves as the timekeeper for the service.
  • Receives and reviews all incoming correspondence.
  • Performing work involving the collection, compilation, and tracking of data and statistical information in support of an organization's program operation.
  • Assisting in the planning, reviewing, and reporting of data/statistical results of program and project studies.
  • Performing a basic analysis of the data and generates a variety of reports.
  • Coordinating incoming data from a variety of sources, reviews documents, reports, and/or applications for omissions and inconsistencies, and assuring data entry is complete and accurate.
  • Generating reports for supervisors, peers, facility leadership and executive staff.
  • Utilizing VISTA, CPRS, Excel, Power Point, Event Capture, Appointment Management, VSSC, and other programs as necessary to complete analysis, data collections, reports, and presentations.
  • Preparing management reports with objective information for their decision-making purposes.
  • Analyzing, summarizing and providing recommendations on system and process issues to leadership, to include information on past and current processes and programs.
  • Ensuring programs and processes comply with established VISN and national policies and guidance.
  • Providing ongoing direction and guidance to supervisory and non-supervisory staff in continuous maintenance and updating of programs and processes relating but not exclusive to service consults, electronic wait list, clinic access/wait times, incomplete reports, and non-VA Care reporting.
    • Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

    Work Schedule: Monday - Friday 0730 am - 4:00 pm or 0800 am - 4:30 pm
    Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for Ad-hoc telework only . Telework eligibility will be discussed during the interview process.
    Virtual: This is not a virtual position.
    Position Description/PD#: Program Support Assistant (OA) / PD50332A and PD50160A
    Relocation/Recruitment Incentives: Not Authorized
    Critical Skills Incentive (CSI): Not Approved
    Permanent Change of Station (PCS): Not Authorized
    Financial Disclosure Report: Not required
    Bargaining Unit: Yes, AFGE/1272

    The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
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