Student Accounts Coordinator - Newberg, United States - George Fox University - Staff and Administrator

Description

Job Description

George Fox University's Student Accounts department is seeking a highly skilled and motivated individual to join their team in the role of Student Accounts Coordinator.

About the Job:

The Student Accounts Coordinator serves as the primary point of contact for the Office of Student Accounts. They will manage customer interactions and office activities. The primary responsibilities include handling inquiries, coordinating cashiering functions, and providing support to students, parents, and departments. This role involves regular collaboration with Account Specialists to ensure efficient resource allocation and adherence to customer service standards across diverse student populations. Like all of the specialists in the department, with their customer service philosophy and goal of helping students be wise stewards of their resources, this position will invest and participate in student's lives to help them achieve positive financial outcomes.

Job responsibilities include, but are not limited to:

• Responding to and greeting prospective and current students and families in person, by e-mail, text, online video appointments and by phone, making referrals and directing customers to resources available to them.
• Managing the Student Accounts shared incoming electronic communications, fax and texts along with the office calendar and important reminders.
• Advising customers regarding the payment for college processes and helping them navigate financial policies and procedures in an organized and cohesive manner.
• Coordinating, managing and reviewing cashiering functions within the office and preparing deposits on a daily basis.
• Identifying and taking proactive action to intervene with customer service concerns before they escalate by problem solving, providing payment estimates, cashiering, generating receipts and initiating follow up actions with assigned specialists.
• Managing and coordinating incoming Guarantor relationships to assure compliance needs are met, including, but not limited, to the Family Educational Rights and Privacy Act (FERPA).
• Working closely with the Financial Aid team to successfully manage external scholarships and to identify reporting issues.
• Project management duties as assigned which could include, but is not limited to, running queries, exporting, using Excel to analyze data, initiating/delegating appropriate next action while proactively following through.
• Efficiently and effectively using Google Suite for management of tasks, projects and as a communication tool.
• Managing important aspects of the Guarantor newsletter.
• Creating payment estimators, setting up and maintaining payment plans, receipt payments, uploading and posting batches.
• Innovating and improving processes while documenting tasks/procedures through learning, training, initiating and contributing solutions
• Actively participating in an office that highly values problem solving and teamwork.
• Providing rental references, making referrals, and advocating as needed.
• Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service.
• By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role.
• Demonstrating awareness, respect, and appreciation for diversity of culture, background, race, sex, political views, expressions of faith, etc. and works well with a variety of people.
• Other duties as assigned.

A day in the life of this position:

Each day, the Student Account Coordinator greets and assists customers, manages office flow, and coordinates cashiering tasks. They respond to inquiries regarding charges, payment options, and other financial matters, collaborating closely with Account Specialists as needed. Engaging with students from various backgrounds and modalities (including Undergraduate, Graduate, and Adult Degree Program populations), the Coordinator promotes financial literacy and supports positive financial outcomes while upholding our commitment to exceptional customer service and student success.

We're looking for candidates who have:

• A high school diploma.
• Demonstrated aptitude for technology and computers along with proficiency in using Google Suite and Microsoft Office.
• A demonstrated initiative and problem-solving skills with good reasoning and judgment.
• A demonstrated high ownership and sense of responsibility within a team construct.
• The demonstrated ability to work effectively under pressure or in a fast-paced environment required.
• A detail oriented and organized nature.
• The ability to exercise discretion and integrity while maintaining confidentiality.
• The ability to communicate effectively in English, orally and in writing, including on telephone, and to understand and follow instructions.
• A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.

Preference will be given to those who have the following attributes:

• A bachelor's degree or higher.
• Financially related customer service experience.

Job information:

• Hours Per Week: 40 hours (1.0 FTE)
• Primary Work Location: Newberg Campus
• Working Conditions: Physical requirements are those of a normal office environment.
• Supervisor: Director of Student Accounts

George Fox University has been transforming student's lives for over 125 years. We are a Christ-centered community that prepares students spiritually, academically, and professionally to think with clarity, act with integrity, and serve with passion. Our vision is to be the Christian university of choice known for empowering students to achieve exceptional life outcomes. We put students first, with Christ at the center of our work, embracing change in order to improve. We are looking for enthusiastic candidates to join us in creating transformational experiences for our students.

Being a part of our community means a commitment to faith and to a lifestyle that is consistent with the university's mission as described in the Statement of Faith and Community Lifestyle Statement on our website.

As a Christ-centered community, George Fox University is an institution that values diversity as an essential dimension of God's design for human communities. In seeking to become a more inclusive community, we especially encourage applications from women and candidates from racial and ethnic backgrounds that are underrepresented in our community.

What is most appealing about working at George Fox University?

Faith-friendly: Our culture is unique for higher education. At George Fox you can pursue academic excellence while integrating scriptures, praying with staff members and students at work, and helping to make an impact on the world in a way that promotes Christian values.

Unapologetically Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God's Word.

Live out your calling: You are able to use your God-given talents and abilities while having a profound influence on students as they deepen their relationship with Jesus Christ.

Equip students for kingdom work: You can be a part of helping students discover their callings, at which they will be able to glorify the kingdom of God just as they have seen you do.

For your personal well-being we offer:

• A strong Christian vision and mission-led organization with opportunities for your growth and contributions.
• Wonderful Christian peers and a vibrant student population.
• A beautiful and peaceful campus environment with areas to walk and coffee shops and restaurants close by.
• Free Fitness Center membership.
• Free parking.
• Rich employee benefit package.
  

Application Procedures - kindly apply only through this website

When completing the online application, please upload the following as Word or .pdf documents in the section marked Letter of Interest and Curriculum Vitae or Resume:

• Letter of Interest
• Curriculum Vitae (CV) or Resume
• Other supporting materials may be requested at a later stage of the review process.

Interested applicants are encouraged to apply immediately as review of applications will begin immediately and continue until the position is filled.

We invite you to Be Known at Oregon's largest private and nationally recognized Christian University

**This position is subject to close at any time, regardless of the date on the posting.
**Have questions or need assistance with our application process? Contact u

Equal Employment Opportunity Policy

The university is an equal-opportunity employer. Every employee has the right to work in surroundings free from all forms of unlawful discrimination. It is our policy to make decisions about applicants and employees without regard to sex, age, race, color, marital status, national origin, disability, veteran status, or any other status to the extent prohibited by applicable local, state, or federal law. This prohibition applies not only to the recruiting and hiring process but to all facets of the employment relationship, including promotion, pay, training, classification, performance reviews, discipline, and termination.

George Fox is owned by the Northwest Yearly Meeting of Friends Church and its mission is distinctly Christian. Employees are required to agree with and abide by the university's faith statement and its statement of community responsibilities. Within the context of this agreement and commitment, employment opportunities are otherwise available to all persons on the basis of their experience and skills.

In the recruiting process, the university may make special effort to solicit applicants from underrepresented groups. This is done as an affirmative step to increase the representation of these populations in the university's workforce to better match their availability in the labor market. Hiring decisions are based on the applicants' qualifications as they relate to the needs of the position.