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    Customer Experience Associate - Vancouver, United States - NetRush

    NetRush
    NetRush Vancouver, United States

    3 days ago

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    Description

    **Customer Experience Associate**

    **Department:** Customer Experience **Location:** Vancouver, WA

    **Summary:**

    The Customer Experience Specialist position is a position within the Customer Experience team and reports to the Customer Experience Lead. This position will focus on Customer Experience across the marketplaces that Netrush services in its various partnership formats.

    **Customer Experience:**

    You will work within the Customer Experience team by receiving all incoming customer service phone calls and assist the customer with any problems, issues or questions they may have. You will also work alongside the other Customer Experience team members with all customer communication touchpoints and be responsible for a specific set of brands and internal customers with those touchpoints. This position will also participate and manage other projects as assigned by the Customer Experience Manager.

    **Responsibilities:**

    Manage all CX related calls and assist customers with solutions

    Support CX team with any overflow of tasks

    Work with CX team to manage customer communication touchpoints

    Support CX Lead with needed projects and tasks

    Participate in CX team meetings and projects

    Set up conference rooms for incoming guests for in person events (ad hoc and Covid compliant)

    Break down conference rooms after any in person events

    Manage weekend email inbox and seller feedback on a rotating basis with other CX team personnel

    Participate in product training and education opportunities

    **Basic Qualifications**

    Associate's Degree or equivalent experience

    1+ years Customer Service Experience with premium products or services

    Excellent written and verbal communication skills

    Ability to multitask and move from task to task with ease

    Strong problem-solving skills

    Proficient in Microsoft Office Suite

    Strong telephone skills

    Warm and welcoming attitude even when busy or under stress

    Proficient with Google Suite

    Familiarity with the Amazon marketplace and Amazon Seller Central preferred

    Experience with Asana or similar project management software preferred

    **Schedule:**

    Monday Friday, flexible hours (40 hours per week)

    Occasional weekend support needed within the 40 hour timeframe

    **Compensation and Benefits:**

    Competitive pay plus bonus structure

    Health, dental, vision, and life insurance benefits

    Unlimited PTO and paid holidays

    Dependent care FSA

    Access to full suite of mental health wellness tools for you and your family

    401(k) Retirement plan

    Udemy for Business subscription

    Access to employee store

    Open and collaborative work environment

    Partial remote work option

    ***Applicants must successfully pass a background check prior to first day of employment***

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