Network Operations Specialist, perm, onsite, Winston-Salem NC, - Integrity Consulting LLC

Description

• Assist in the administration of the system by using pre-determined commands and instructions; Including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the day
• Monitor all aspects of the network processing and file exchange schedules for all company products
• As required, identify, investigate, track, escalate, resolve and document all internal or customer-related production issues; This may involve contacting customers or vendors directly, if our surveillance systems identify connectivity issues
• Provide customer support and respond to inquiries from financial institution participants, third-party service providers, other network operators and the Federal Reserve Bank; This may include technical support in troubleshooting connectivity via MQ, C:D and FTP.
• As requested, assist customer participants with the set-up of testing communications applications and testing certification
• Provide coverage for 24/7 Computer Network Operations Center
• Bachelor's degree in Computer Science or Mathematics, or a combination of equivalent education and experience
• Basic knowledge of Windows and UNIX operating systems
• Basic understanding of data center hardware
• Basic work knowledge of data center monitoring tools (SCOM, Solar winds)
• Knowledge of network terminologies and concepts
• Ability to communicate effectively with peers, users, and all management levels
• 1-3 years of experience in a NOC environment