Customer Service Representative - Cincinnati - Encore Vet Group

    Encore Vet Group
    Encore Vet Group Cincinnati

    1 week ago

    Description

    Overview
    Be the first smile they see.
    At Cincinnati Veterinary Surgical and Wellness Center (CVSWC), we're a supportive, compassionate team dedicated to providing exceptional care to pets and their people. We're looking for a Full-Time Customer Service Representative to join us and bring warmth, professionalism, and positive energy to our front desk every day.
    Why Join Cincinnati Veterinary Surgical & Wellness Center:
    At CVSWC, we genuinely care - about pets, clients, and the team members who make everything possible.
    We are a busy and growing full-service practice, offering:

    • Preventive & wellness care
    • Soft-tissue surgery
    • Orthopedic surgery
    • Dental care
    • Advanced diagnostics (digital X-ray, ultrasound, in-house lab)
    • Chronic care management
    • Fear-Free handling approaches
    • Compassionate care for dogs, cats, small mammals, and exotics
    Our team is known for being kind, professional, and deeply supportive - we celebrate each other, work hard together, and create a positive environment where both staff and clients feel valued.
    What you'll be doing:
    • Greeting clients with warmth and professionalism, in person and on the phone.
    • Scheduling appointments and managing daily workflow.
    • Answering questions and providing clear, compassionate client education.
    • Maintaining accurate records and updating patient files.
    • Supporting the veterinary team with communication and coordination.
    • Processing payments and checking clients in and out.
    • Helping to ensure a calm, organized, and welcoming lobby experience.
    This Role Might Be Perfect For If You:
    • Are a people person who enjoys creating great experiences-from the first phone call to the final tail wag
    • Keep things organized and running smoothly, even on busy days
    • Handle multitasking like a pro while staying calm, kind, and collected
    • Feel confident using computers, practice management systems, and digital tools
    • Communicate clearly, compassionately, and professionally-especially with worried pet parents
    • Thrive in a fast-paced environment where no two days look the same
    • Want to grow your skills in a clinic that values learning, teamwork, and work-life balance
    Bonus Points:
    • You have veterinary experience-especially CSR/front desk experience (highly preferred but not required)
    What's in it for you?
    • Competitive pay, based on experience
    • Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
    • Generous CE allowance + paid CE time
    • Uniform allowance
    • Pet care discounts for your personal pets
    • PTO, floating holidays, parental leave, and military leave
    • A robust Employee Assistance Program (from finances to wellness and everything in between)
    • Access to Encore Vet Group's library of training, CE, and career development resources
    • A 401(k) with up to 5% company match.
    Want to work somewhere you can grow, belong, and be part of something special? Apply today
    Check us out:
    Cincinnati Veterinary Surgical and Wellness Center is proud to be partnered by Encore Vet Group - see what that means for you:
    Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn't happen without these key ingredients.

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