Customer Experience Technical Specialist - Knoxville, United States - Elotouch

Description

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**Find Your Role at Elo**

Customer Experience Technical Specialist Regular Full-Time Customer Success PM Knoxville, TN, US 30+ days ago Requisition ID:1095 We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We dont just sell things. We offer solutions to tomorrows challenges.

The Technical Customer Experience Specialist is a knowledgeable product specialist responsible for managing and maintaining Elos demo pool used for tradeshows and events, while also supporting product and engineering teams to ensure EVT/DVT/PVT samples are ready for customer and partner evaluation. This position reports to the Director of Application Engineering and Support.

**Responsibilities**

Manage and monitor all demo pool inventory (including non-inventory items, data, tech stack), used for tradeshows and events (inventory management, hardware staging/testing, firmware updates, software installation/configuration, etc.)

Support event stakeholders (sales, marketing, product management) to make sure each tradeshow has what it needs to be successful, including inventory and non-inventory items (cases, accessories, etc.)

Ensure coordination of demo equipment for tradeshows including meetings, shipment consolidation, pack-up, and returns.

Support product and engineering teams to resolve any technical issues with EVT/DVT/PVT samples so they are ready for customer and partner evaluation

Support Customer Care teams to ensure sales demo products are ready for customer and partner evaluation. When necessary, work with sales, customers, and our logistics teams to ensure timely return of products.

Manage and monitor US demo rooms to ensure that all products and solutions are well-exhibited and in working order

Write and maintain documentation relating to demo inventory and tech stack

Identify, implement, and follow up on opportunities for continuous improvement and process alignments

Complete special projects and additional duties as assigned by manager

**Minimum Qualifications**

2+ years of experience in a technically oriented pre- or post-sales role: Demo Engineer, Solutions Engineer, Solutions Consultant, Enterprise Technical/IT support, or similar experience

**Preferred Qualifications**

A proactive and action-oriented team player

Reliable self-starter with a can-do, get-it-done attitude

Ability to work independently and collaboratively with minimal supervision

Extremely organized with relentless attention to detail

Strong communications skills and excellent interpersonal and relationship management skills, with the ability to communicate effectively at all levels of the organization

Strong problem-solving and analytical skills

Customer-focused and results-oriented

**Physical Demands**

Ability to lift up to OSHA single person lift requirements

Ability to sit, stand, bend or walk for prolonged periods of time

Ability to travel domestically and internationally unrestricted