- Develop training materials and curricula to deliver knowledge on electronics such as home appliances, IT, and mobile devices
- Continuously update training content with the latest trends and product information
- Identify and share best practices and success stories from real installation and service experiences
- Lead training sessions on electronic products (home appliances, IT, mobile)
- Conduct lectures on core topics such as customer service mindset, installation techniques, and communication skills
- Act as a product docent during appliance events to communicate product value to customers
- Collect feedback from trainees and analyze training effectiveness
- Propose and implement improvements to enhance overall training impact
- Bachelor's degree or equivalent experience (technical, education, or service fields preferred)
- Minimum 3 years of field experience in appliance installation, construction/interior, or technical service
- Prior training or coaching experience in installation/service strongly preferred
- Strong communication and coaching skills
- Knowledge of safety regulations and customer service standards required
- English required; bilingual (Korean or Spanish) preferred
- Willingness to travel nationwide (25–50% monthly)
- Valid driver's license required
- Strong commitment to long-term employment
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Installation Coordinator - Englewood Cliffs - LX Pantos Americas
Description
About LX Pantos
LX Pantos is a global logistics company providing comprehensive services including ocean, air, and ground transportation, as well as 3PL, fulfillment, last-mile delivery, and installation.
In the U.S., we operate more than 30 logistics centers with over 120 professional installation technicians, holding strong competitiveness especially in premium home appliance installation services.
At LX Pantos, we are committed to going beyond simple delivery — we aim to innovate the customer experience by strengthening our professional training systems.
Role Overview
The Customer Service & Installation Trainer will be responsible for training our installation technicians. This role will deliver structured training on standard installation processes, customer service, safety protocols, and product-specific installation techniques to ensure top-quality service and customer satisfaction.
Key Responsibilities
1. Training Content & Curriculum Development
2. Training Delivery & Event Support
3. Training Feedback & Improvement
Qualifications
Additional Requirements
-
Installation Coordinator
Only for registered members Englewood Cliffs
-
HVAC Installation Coordinator
Only for registered members Mount Vernon, NY
-
Graphics Installation Coordinator
Only for registered members Carlstadt, NJ
-
Install Coordinator
Only for registered members Farmingdale
-
Installation Coordinator
Only for registered members Freeport, NY
-
Install Coordinator – Residential Construction
Only for registered members Jacksonville, FL, FL,
-
Circuit Installation Project Coordinator
Only for registered members New York
-
Installation Training Manager
Only for registered members Englewood Cliffs
-
Customer Service Manager
Only for registered members Englewood Cliffs
-
Installation Training Manager
LX Pantos Americas- Englewood Cliffs
-
Installation Training Manager
Only for registered members Englewood Cliffs, NJ
-
Strategy Planning Manager
Only for registered members Englewood Cliffs
-
Cost Analyst
Only for registered members Englewood Cliffs
-
Facility Space Planner
Only for registered members Englewood Cliffs
-
Finance Operation Assistant
Only for registered members Englewood Cliffs, New Jersey, United States
-
Cost Analyst
LX Pantos Americas- Englewood Cliffs
-
Building Engineer, HVAC
Only for registered members Englewood Cliffs
-
Middleware Team member
Only for registered members Englewood Cliffs
-
Operations Manager
Only for registered members Englewood Cliffs
-
Facility Space Planner
Only for registered members Englewood Cliffs, NJ