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Incident Manager - Tallapoosa, United States - Group Nine LLC
Description
Position Title: Incident Manager with SAP/Manufacturing environment
Location: 100% Onsite in Tallapoosa, GA
Duration: Contract/Full Time
Description
Customer is hiring an IT Business Services Lead for their new facility in Tallapoosa, Georgia. The role involves hands-on coordination among business users, IT teams, and third parties to facilitate the successful deployment of the SAP S4 HANA ERP system. The IT-BS Lead will oversee the setup of IT infrastructure, LAN, WAN, printers, scanners, and other equipment, ensuring timely completion of project tasks. Acting as the primary liaison between IT and business users, the candidate will proactively identify and address issues, collaborate with the IT PMO, and communicate effectively with the business community to drive positive change.
Job Summary:
Prepare the Tallapoosa site for the SAP S4 HANA go-live by coordinating all IT project deployment-related activities.
Serve as the primary IT contact for onsite stakeholders, addressing their project deployment concerns and inquiries.
Conduct site surveys, gather equipment requirements (access points, servers, printers, scanners), and collaborate with stakeholders to ensure timely completion.
Collaborate with site business users to test and verify equipment and process functionality.
Monitor the setup of material flow systems at the plant site (AGVs, conveyors, sensors), providing insights for integration with the SAP Implementation team.
Continuously analyze and validate site preparation, systems integration, and business readiness.
Actively participate in project meetings, providing regular reports and updates.
Conduct status reviews and discussions to track progress and address requirements and concerns.
Stay current with relevant technology through necessary training to lead from the front.
Qualifications:
Knowledge, Skills, and Abilities:
Excellent written and verbal communication skills and Ability to communicate effectively with business customers as well as IT leadership.
Excellent analytical skills to develop concepts and facilitate decision making.
Excellent interpersonal skills, team management and facilitation experience
Experience in managing IT infrastructure tasks for a manufacturing/ automotive industry.
Business acumen- keeping up to date with technology evolution and Industry trends.
Experience in working with truly global teams is a plus.
Excellent communication, collaboration, and stakeholder management skills
Education: Bachelors degree in business, Engineering, Computer Science, Information Systems, or related field.
Experience:
2 plus years of experience working on IT projects in close coordination with business customers in a manufacturing environment.
Experience in working with SAP implementations is highly desirable.
SAP S/4 HANA experience is preferred.
Experience working with an IT incident management system (ex. ServiceNow)