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    Service Foreman - Green Bay, United States - CSM Companies

    CSM Companies
    CSM Companies Green Bay, United States

    1 week ago

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    Description

    Wisconsin Kenworth is seeking a talented individual to take on our Service Foreman - Lead Diesel Technician/Mechanic (2nd Shift) role at our Green Bay location The ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined.

    Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group


    • The hours for this position are approximately 4:00 PM - 12:00 AM Monday - Friday with a Saturday 7:00 AM - 3:30 PM shift once every other month.

    Responsibilities:

    • Ensure that all service phone calls are handled professionally and expediently
    • Coordinates service shop work flow by effective coordination with Service Leadman and assignment of jobs to technicians
    • Supervises all assigned service technicians
    • Coordinates department activities between service department, parts department and service customer
    • Facilitates effective communication between internal and external customers, vendors and business contacts

    Primary Duties:

    • Assesses incoming service department jobs, makes initial repair diagnosis and creates customer repair orders following company procedures to include obtaining customer signature on form
    • Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order
    • Manages available billing hours by planning and effectively delegating work load to qualified and available service technicians
    • Provides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff
    • Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns
    • Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy
    • Informs service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements
    • Establishes and ensures adherence to maintenance schedule for service facility and shop equipment
    • Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress
    • Assists service technicians in the service shop as needed
    • Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials
    Qualifications


    • Formal technical school graduate certificate/degree (or equivalent work experience)
    • Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service
    • Effective written and verbal communication skills
    • Ability to obtain a Commercial Driver's License (CDL)
    • Familiarity with both DOS and Windows based computer programs
    • Demonstrated working knowledge of warranty guidelines, claim procedures and company policies
    • Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities
    • The ability to work under pressure while prioritizing and processing several tasks simultaneously
    • Ability to work a hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis
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