- Detailed knowledge of both internal and outsourced digital fulfillment requirements and workflow.
- Uses comprehensive knowledge of all digital ad products and fulfillment processes to effectively launch and maintain campaigns that achieve advertiser goals and KPIs.
- Act as subject matter expert of Cox Media's digital media portfolio and the contract terms and guidelines of vendor partnerships.
- Staying informed of industry trends and best practices, focusing on how changes can help improve offerings to accounts and sharing knowledge to team members.
- Responsible for owning vendor relationships on digital execution tools; includes contract management, overall partnership, monthly reviews, licensing etc.
- Includes intaking business concerns and feedback, developing requirements and working with partners to add to development timelines.
- Will lead the implementation of enhancements including driving the team forward on integrations, testing, training, launch and communications.
- Manages an interdisciplinary team of offshore resources responsible for digital campaigns, includes assessing team member performance, collaborating with offshore team leads and providing resources for the onboarding of offshore resources.
- Oversees the execution and management of digital campaigns utilizing diversified product portfolio in support of Cox Media's 10 field offices.
- Advises and coaches team members on procedures, technical problems, priorities, and standard methodology.
- Develops workflow solutions for team to become efficient and create best practices enabling the team to scale and manage additional order volumes.
- Approves and/or escalates any orders that are exceptions to the standardized product catalog and SLAs.
- Monitors fulfillment status to ensure campaigns deliver desired results and makes recommendations to optimize delivery if needed.
- Holds weekly accountability calls with execution teams, monthly reporting check-ins, and quarterly business reviews. Shares information with key stakeholders to improve processes.
- Review reporting and dashboards for accuracy.
- Ensure compliance with internal SLAs for timely execution of reporting activities.
- Identify reoccurring issues and suggest improvements to processes and tools.
- Holds fulfillment providers accountable for SLA delivery and escalates issues as needed.
- Work closely with other internal departments such as marketing, finance, and operations to streamline processes and enhance overall efficiency.
- Collaborate with the sales team to identify opportunities for accurate execution of digital fulfillment processes and campaign support.
- Liaison between the markets and fulfillment providers for all digital fulfillment inquiries and issues.
- Liaison to preferred vendor for technical troubleshooting on DSP platforms. Responsible for escalating issues and managing through resolution.
- Provides consistent feedback to fulfillment providers and campaign managers to facilitate continuous improvement in the quality of service and campaign results.
- Works with Shared Sales Services and Product Management Team to educate them on fulfillment best practices to ensure markets are properly trained.
- 2 or more years of experience in a management role
- 5+ years of experience working in a digital advertising operations or fulfillment role.
- 5+ years of experience in customer service working directly with sales and marketers.
- Comprehensive knowledge of digital advertising ecosystem
- Proven skills in digital campaign management including processing, trafficking and monitoring performance against SLAs and KPIs.
- Excellent interpersonal, leadership, analytical problem solving, listening, written, and verbal communication and collaborative skills to work effectively with teams throughout the organization.
- Keen problem-solving skills - ability to proactively identify potential issues, troubleshoot and quickly resolve them.
- Self-starter, resourceful and excels at "getting things done".
- Strong interpersonal skills with demonstrated experience in cross-functional collaboration.
- Demonstrated customer service skills with ability to build strong working relationships and consistently met or exceeded customer expectations.
- Excellent attention to detail and ability to organize and prioritize assignments.
- Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly.
- Analytical and possess the ability to evaluate data and interpret results.
- Willing to travel as necessary for training, digital media events, etc.
- Preferred Qualifications
- BA/BS degree in related discipline Marketing, Business Administration
- 2 or more years of experience preferred in Digital Marketing
- 2 or more years of experience as a media buyer or planner, performing advertising agency work, working in a marketing or public relations role, or some combination of these
- Prior experience specifically with DV360, Amazon DSP, Google Ad Manager, FreeWheel, DSPs or similar advertising systems and technologies
-
Product Manager Cloud Platform
1 day ago
SilverLion Inc Tyrone, United StatesAs an employee (m/w/d) of R+V Versicherung, you have the power to shape the insurance of tomorrow. Our goal is to provide the perfect framework for your talent and passion. Together, we will pave the way for innovative insurance solutions and bring our shared values to life. · Jo ...
-
Executive Director of Student Services
3 weeks ago
Manhattan College Riverdale, United StatesThe Executive Director of Student Services is a key member of the leadership team of the Division of Enrollment Management and is responsible for overseeing Jasper Central, the College's newly created one stop shop. This position is responsible for providing leadership and manage ...
-
IT Engineer
1 day ago
Spectrum Innovations Riverdale, United StatesAre you passionate about IT project management? Is digitalization and innovative processes your passion? · If so, apply now at Hager Electro GmbH & Co. KG, a company of the Hager Group, for the position of IT Engineer - SAP Application Lifecycle Management (m/w/d) at our location ...
-
Social Media Specialist
1 day ago
Remline Corp Riverdale, United StatesDuties include, but are not limited to: · - Create content for multiple platforms, content that fits and resonates for each platform based on trending content e.g. video, gif, infographics, etc. · - Monitor social analytics and report to leadership on what is working (or not work ...
-
Social Media Specialist
2 days ago
Infrastructure Technologies LLC Riverdale, United StatesInfrastructure Technologies, LLC (IT) is currently hiring a Social Media Specialist working at the Purple Line office in Riverdale MD. The Social Media Specialist will develop and execute engaging social media strategies on behalf of the Purple Line, a new light rail system conne ...
-
Ad Platforms Manager
3 weeks ago
Cox Communications Brookhaven, United StatesJob Summary: · Cox Media is seeking an · Ad Platforms Manager · to join our · Digital Ad Operations Center of Excellence. · This position manages our vendor relationships, digital order management systems support, and execution monitor of our offshore team responsible for th ...
-
Diesel Technician/Mechanic II
1 week ago
Penske Truck Leasing Forest Park, United States Full timeWhat's the Job? · Ready to move your career forward? As a Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep th ...
-
Diesel Mechanic/Technician I
1 week ago
Penske Truck Leasing Forest Park, United States Full timeWhat's the Job? · Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our cust ...
-
Manager, Data Platform Engineering
3 weeks ago
Kion Group AG Atlanta, United StatesAt Dematic, we are leading the charge in revolutionizing the data landscape with our cutting-edge Enterprise Data Platform. We are dedicated to building a platform that empowers our customers with actionable insights, scalable solutions, and unparalleled performance. As we expand ...
-
Manager, Digital Analytics Platform
2 weeks ago
Genuine Parts Company Atlanta, United StatesCompany Background: · Genuine Parts Company ("GPC" or the "Company"), founded in 1928 and based in Atlanta, Georgia, is a leading distributor of automotive and industrial replacement parts and value-added services. The Company operates a global portfolio of businesses with more ...
-
Manager, Digital Analytics Platform
1 day ago
Genuine Parts Company Atlanta, United StatesCompany Background: · Genuine Parts Company ("GPC" or the "Company"), founded in 1928 and based in Atlanta, Georgia, is a leading distributor of automotive and industrial replacement parts and value-added services. The Company operates a global portfolio of businesses with more t ...
-
Product Manager, ML Platform
2 weeks ago
FanDuel Atlanta, United StatesABOUT FANDUEL · FanDuel Group ("FanDuel") is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel consists of a portfolio of leading ...
-
Senior Manager, Data Platform
1 week ago
C3 AI Atlanta, GA, United StatesNYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform ...
-
Online Ordering Platform Manager
1 week ago
Insight Global Atlanta, United StatesFull-Time Opportunity - Salary + Bonus (Individual and Company Performance) · Location: Atlanta, GA - Hybrid · *WILL PAY FOR RELOCATION ASSISTANCE* · Must Haves: · Previous experience setting up, reconfiguring, or building out the online ordering or catering platform for an organ ...
-
Performance Marketing Manager Meta
1 day ago
Sapphire Enterprises Clayton, United StatesOur company group, with a team of over 75 employees, serves clients from the entire northern region of Germany and Denmark in the areas of traditional, digital, and social media. HOCHZWEI is known for its high strategic standards, cross-media expertise, and strong implementation ...
-
Trainee SAP Key User
3 weeks ago
BlueWave Ventures Clayton, United StatesWe're on it · Arvato offers you one of the most dynamic work environments you can imagine. We are growing, we are innovative, and we solve our clients' challenges every day all over the world. How do we do it? With our global team of colleagues at 87 locations in over 17 countrie ...
-
Logistics Specialist
2 days ago
Emerald Enterprises Forest, IN, United States FreelanceIs logistics your passion? Then you can advance your career here and help build the new location in Ludwigshafen for Cotac europe GmbH in Forest, IN. · Cotac is part of the HOYER group and stands for "complete tank care". The company's focus is on tank maintenance, including clea ...
-
Praktikum Online Marketing
2 days ago
Redwood Ventures Morrow, GA, United States FreelanceAt Lykon, we are a tech-driven digital health company based in Morrow, GA with a mission to empower over 100 million people to live healthier lives through personalized nutrition. As the market leader in Germany, Austria, and Switzerland, we help thousands of customers each month ...
-
Online Ordering Platform Manager
6 days ago
Insight Global Atlanta, United StatesFull-Time Opportunity - Salary + Bonus (Individual and Company Performance) · Location: Atlanta, GA - Hybrid · *WILL PAY FOR RELOCATION ASSISTANCE* · Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. · Must Haves: ...
-
beBee Handyman Forest, IN, United States FreelanceI am in need of a Digital Marketing Agency service with the following characteristics in Forest, IN:What digital marketing services are needed? · Social media management, content creation · Which social media platform needs to be managed? · Instagram, tiktok · What are the object ...
Ad Platforms Manager - Riverdale, United States - Cox Communications
Description
Job Summary:Cox Media is seeking an Ad Platforms Manager to join our Digital Ad Operations Center of Excellence. This position manages our vendor relationships, digital order management systems support, and execution monitor of our offshore team responsible for the trafficking and billing of digital campaigns in our digital OMS and vendor platforms. They will be responsible for ensuring digital campaigns are fulfilled on time and deliver results that meet or exceed client expectations across our suite of products.
This individual must possess a strong ability to build relationships across teams and provide excellent customer service standards. They will work in a matrix organization leading remote and geographically diverse teams. The Ad Platforms Managers will work to create efficiencies and streamline workflows around the digital campaign onboarding process. They will also determine prioritization of clients and guide their team through the execution of requests to meet internal and external expectations.
They will be responsible for coordination with their peers within the Digital Ad Operations Center of Excellence to ensure positive performance outcomes and internal and external stakeholder satisfaction. This coordination will include mitigation and prevention of escalated issues, the resolution of stakeholder concerns, monitoring of productivity and the execution of strategies to optimize processes, retain talent and maintain a high performing team. They will manage a fulfillment team to drive superior campaign execution and results for customers and will manage their performance against associated SLAs and KPIs.
Primary responsibilities and essential functions:
Digital Media Expertise :
Minimum Qualifications
Compensation:
Compensation includes a base salary of $117, $195, The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.