Account Manager I, Fleet Solutions - Dallas, United States - Pilot Flying J

Description

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.

Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins.

Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A.

Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today.

Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Job Description The purpose of this job is to manage and grow existing less than 60 fleet customer accounts over the telephone in a fast-paced, high-producing environment.

Cultivate customer relationships over the telephone by serving as the primary point of contact on accountsFocus on anticipating customer needs, resolve customer issues, address customers wholesale needs, and maximize mutual value toward SMART gallon and profit goalsCoordinate internal resources to continually identify growth opportunities and strengthen customer relationshipsDevelop value propositions through demonstrated industry knowledge of products and services, fuel and trucking industry, geographic conditions, competitors services, and market dynamicsUse tools and technologies to assess customer needs, formulate market-specific analyses, and develop sales plans to achieve goalsPerform internal account reviews and actual value summaries to increase mutual value and account penetration/wallet share growthMaximize potential profitability by setting account objectives and developing plans to fulfill company compliance and deal processing needsModel behaviors that support the companys common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies, and proceduresComplete other duties as assignedQualifications Bachelors degree and minimum one year experience with telemarketing sales preferred, or five plus years experience with telemarketing salesSpecialized Knowledge Knowledge of fuel and trucking industryThorough knowledge of company products and offeringsBeginner CRM (preferably Salesforce) skillsBeginner Microsoft Office skillsCompetencies Strong written and verbal communication skillsHighly organized with strong attention to detailFocused on learning through organized training and self-initiated trainingAdvanced customer service skillsIntermediate problem and situation analysis skillsAbility to work in a fast-paced, dynamic environmentProficient at setting high, yet realistic personal goalsSkilled at internal networking and teamworkAdditional Information Nation-wide Medical Plan/Dental/Vision401(k) and Flexible Spending AccountsAdoption AssistanceTuition ReimbursementOnsite Gym and CafeteriaWeekly PayAll your information will be kept confidential according to EEO guideline#J-18808-Ljbffr