Patient Access Specialist - Toledo, United States - Bon Secours Mercy Health

Description

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.


Job Description
Job Summary:
The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.


Essential Functions:

+ Provides excellent customer service and communications skills with patients, medical staff, and the general public+ Must possess the ability to troubleshoot and resolve problems promptly+ Performs registration and basic insurance verification, ensuring accurate patient identity for billing+ Maintains the confidentiality of all patients' records and accounts+ Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately+ Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner+ Other duties as assigned
Education:+ High School Degree or GED+ Associate Degree preferred but not required
Experience:+ Prior experience in patient registration/healthcare preferred but not required+ Knowledge of medical terminology is preferred but not required
Skills & Abilities:+ Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills+ Engage with staff and patients in a professional manner+ Basic math skillsMany of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/AD&DEmployer contributions to retirement savings plan when eligiblePaid time offEducational AssistanceAnd much more*Benefits offerings vary according to employment statusAll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at