customer support - Knoxville, United States - Randstad

Description

customer support - software.

• knoxville , tennessee
• posted april 1, 2024

job details
summary

• $21 - $23 per hour
• temp to perm
• high school
• category office and administrative support occupations
• referenceAB_4504509

job details
We seeking a proactive and detail-oriented Customer Service Representative. The ideal candidate will possess excellent communication skills, technical aptitude, and a passion for assisting customers. In this role, you will be responsible for resolving customer inquiries, troubleshooting technical issues, and ensuring overall customer satisfaction. If you are interested in learning more about this position, today

salary:
$21 - $23 per hour

shift:
First

work hours: 8 AM - 4 PM

education:
High School

Responsibilities

• Deliver prompt, professional, and courteous assistance to customers via phone, email, chat, and other communication channels.
• Diagnose and resolve software-related problems reported by customers, utilizing available resources and escalating complex issues when necessary.
• Assist customers in navigating our software platforms, providing step-by-step guidance and explanations to ensure a seamless user experience.
• Accurately log all customer interactions, technical issues, and resolutions in our CRM system, maintaining detailed records for future reference and analysis.
• Work closely with our Development, QA, and Product teams to communicate customer feedback, identify software bugs, and contribute to ongoing product improvements.
• Educate customers on the features and functionalities of our software products, offering tips and best practices to optimize their usage and maximize value.
• Contribute to the development and maintenance of our internal knowledge base and support documentation, ensuring accuracy and relevance for both customers and colleagues.

Skills

• Customer support
• Basic Software Skills
• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Systems Support
• CUSTOMER ORDERS/SALES
• Customer Relations
• Customer Service

Qualifications

• Years of experience: 3 years
• Experience level:

Experienced

Randstad is a world leader in matching great people with great companies.

Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch
we are here to help you with your questions.
KR

kyrstie remington