- Develop a thorough understanding of AFC policies, processes and procedures relative to loan processing (floorplanning).
- Understand how the loan processing role contributes to the greater purpose of the business. The attention to detail and compliance is critical to mitigating risk concerns.
- Process and manage titles including receiving, scanning, filing, sending, and tracking. The Business Process Associate may need to ensure the title negotiability and perfect the titles as needed.
- Communicate across the organization and/or management to resolve issues.
- Apply payments and process daily deposits.
- Complete lienholder direct pays and non-auction purchase processing.
- Notify appropriate team members of document related issues or concerns.
- Understand and operate within compliance of all applicable laws and codes for their assigned geographic area.
- Perform other duties, as assigned
- One (1) year of relevant experience is preferred.
- Familiarity with concepts, procedures and processes typically used in automotive and financial services industries is desired.
- Preparation or review of documents and reports using Microsoft Office based products, customer relationship management (CRM) tools and internal work queues are major components of the position.
- Good organizational and verbal communication skills are required.
- Must have intermediate proficiency in Microsoft Excel, Word, and Outlook.
- Occasional local travel may be necessary.
- A valid drivers license is required
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Customer Relationship Associate - Salem, United States - KAR Global
Description
Customer Relationship Associate
Were looking for:
AFC is seeking a team member who will complete a variety of loan processing tasks in support of AFCs customers within an assigned geographic area.
The ideal candidate will have strong problem-solving skills, top-notch listening skills, the ability to work in a fast-paced environment, and process high volumes of documents with a strong attention to detail.
Your impact:
As the Customer Relationship Associate youll:
Background Qualifications:
What we do:
For more than 30 years, weve been committed to making dreams come true for independent car dealers.
AFCs finance solutions provide liquidity to more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business.
Our solutions amplify dealers purchasing power so they can stock their dealership lot with vehicles their customers seek.Who we are:
With our people-first culture, AFC believes in creating an environment where team members look forward to work each day. AFC is committed to helping each team member develop their own career dream. With cross-team and cross-KAR company development opportunities, team members are able to pursue any position of interest.
Working with the best in the industry:
AFC is proud to be a subsidiary of KAR Global.
AFCs core business complements the other business units within the KAR Auction Services group of companies, including ADESA , TradeRev , BacklotCars , PAR North America, High Tech Locksmiths, and many more.
This diversity allows KAR Global to provide a full spectrum of servicesfrom whole car auction to financing, remarketing, technology, and inspection/repair services.
For more information about KAR Auction Services and its affiliated companies, visit .
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