Assistant General Manager - Nashville - Snooze Eatery

Description

Snooze - Who are we?

Weare Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities.Our Snoozers bring their authentic selves to work every day. This allows us to serve our Guests through genuine care and radical hospitality.
Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients-cage-free eggs, respect for animal welfare, and no added hormones or antibiotics-and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we've invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.

We know that, just like pancakes, our people are better with passion, purpose, and pride.Here, you'll find more than a job. You'll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone.Will you join us?

The Assistant General Manager Role at Snooze
As a Snooze
Assistant General Manager (AGM), you're the right-hand to the General Manager
and a key leader in our restaurant operations. You're fully immersed in both Front
of House and Heart of House, guiding team performance, running smooth shifts,
managing financials, and building future Snooze leaders. You must hold vital
our beliefs in Craveable food and beverage, fun ambiance and radical
hospitality. Your job? Elevate everything-from Guest experience to financial
results and culture.

This is a high-impact, experienced leadership role, best suited for
someone with at least 2 years of restaurant management experience who's ready
to take a bigger bite out of leadership

The Benefits

At Snooze, we not only want to pay you for the great work you do each and every
day, but we also want to help you take care of yourself and your family. Below
is a breakdown of a few benefits Snooze offers for this position.

• No late nights-you'llbe home by dinner time every night
• Weekly pay and
  competitive hourly rates
• Competitive
  Basic Health, Dental, Visions, Pet, and Accident Insurance Plans
• Employer-paid Short Term Disability and Life Insurance Plans
• 401k/Roth 401k
  Plans
• Unlimited
  affordable Telehealth program
• 120 Hours (15
  days) of vacation time accrued per year and paid at a regular rate
• 40 Hours (5
  days) of paid sick time paid at regular rate per year
• Four (4) Paid
  Holidays- Closed Thanksgiving and Christmas Day to spend time with family and
  friends
• 8 Hours (1
  day) of paid community volunteer time paid at regular rate per hour
• 100% paid meal
  benefits
• Other benefits
  include potential field trips, community engagement,personal and professional growth, and
  advancement opportunities.
• Unlimited dance parties

The Position Specifics
Taking on the role of Assistant General Manager isn't just about bacon
and pancakes. The responsibilities of this position include:

• Completely understand all Snooze policies, procedures,
  standards, specifications, guidelines and expectations.
  
• Ensure that all Guests feel welcome and are given responsive,
  friendly, courteous and exceptional service.
• Demonstrate expert knowledge of Snooze's recipes and
  Food & Beverage Doctrine, leading the team in consistent, accurate
  execution of all menu items across every shift.
• Continuously monitor food and beverage quality
  throughout each shift, ensuring every item meets Snooze's standards for taste,
  presentation, and temperature.
• Execute daily systems and checklists put
  in place to ensure recipe adherence and safety & sanitation including but
  not limited to Snooze's Tasting Buddy, Sanitation Checks, and Quality Checks.
• Be prepared to control and monitor the purchasing, receiving,
  inventory, and cost management of all food and beverage products.
• Maintain comprehensive understanding of the Point of Sale (POS)
  system and how to administer discounts and comps.
• Control cash and other receipts by adhering to cash handling and
  reconciliation procedures in accordance with Snooze policies and procedures.
• Resolve escalated Guest concerns quickly, kindly, and
  professionally.
• Update hourly Snoozers with necessary
  information about the shift and Snooze initiatives through written and verbal
  communication.
• Manage the flow of service during
  shifts, ensuring an exceptional Snooze experience for both Guests and Snoozers
  while keeping operational goals and objectives top of mind.
• Monitor and evaluate Snoozer performance
  and lead in-the-moment coaching conversations as it relates to the Guest
  experience and food quality.
• Open and close the restaurant following Snooze's "Open to Close"
  guidelines
• Conduct, monitor, and schedule hourly
  Snoozer training and support development of cross-training.
• Verify that all equipment is kept clean
  and in excellent working condition through personal inspection and regular
  preventative maintenance.
• Operate with a high level of integrity
  and leadership presence delivering on the Snooze Leadership Principles
• Support execution of local marketing initiatives, Snooze
  Catering and after-hours events on and offsite
• Partner with GM to implement local marketing, community
  engagement, and sales initiatives
• Drive Snooze's Impact initiatives by
  engaging Snoozers at all levels and leading the Change Maker program, fostering
  a culture of community involvement and sustainability through hands-on
  participation and advocacy.
• Bring strong leadership to both Front of
  House and Heart of House operations with the ability to support across all
  areas of the restaurant.
• Lead a schedule that splits your work week between FOH and HOH
  leadership shifts
• Partner with the General Manager to lead disciplinary actions,
  performance reviews, and strategic Snoozer development
• Assist the General Manager and Head Chef in preparing all
  required paperwork, including inventory, par sheets, ordering, forms, reports,
  performance reviews and schedules.
• Maintain Snooze standards in terms of
  employment, including interviewing, hiring, training, reviewing, evaluating and
  terminating based upon company policy.
• Schedule labor by anticipating sales
  while ensuring all hourly Snooze are filled and labor cost objectives are met.
• Play a pivotal role in recruiting, hiring, and onboarding
  top-tier talent, leading training initiatives, and contributing to high-level
  strategic planning to drive operational excellence and long-term growth.
• Support
  the GM in overseeing daily financial operations, ensuring effective management
  of budgets and adherence to P&L targets across all shifts; analyze sales
  trends, control costs, and implement strategies to optimize profitability and
  reduce waste.
• Assist with weekly payroll and accounts
  payable, ensuring accuracy and timely submission.
• Supports in a General Manager capacity when GM is unavailable, stepping
  confidently into full operational ownership
• Coach Assistant Managers, Supervisors, Shift Leads and
  high-potential Snoozers to support development and career path
• Ensure compliance with health, safety, labor, and food handling
  regulations
• Help to create a fun, safe and rewarding work environment for
  all Snoozers.
• Other tasks, duties, and responsibilities as assigned to meet
  Snooze's business and operational needs

Is this the role for you?
Assistant General Managers at Snooze...

• Must be 21 years of age and authorized to work in the United
  States
• Have 2+ years of restaurant management experience and a deep
  love for both FOH and HOH operations
• Possess excellent basic math skills and can operate a Point of
  Sale system and conduct basic cash management
• Are confident running the Front of House or the Heart of House and
  can pivot between both seamlessly
• Have managed scheduling, payroll, inventory, and cost control
  systems
• Are expert communicators with a passion for coaching and team
  development
• Are agile problem-solvers who thrive under pressure and adapt
  with a smile
• Obtain food safety certifications and are up-to-date on all
  regulatory requirements
• Must be able to communicate and understand the predominant
  language(s) of the restaurant's trade area
• Are able to work in a standing position for long periods of time
  (up to 10 hours)
• Must have the stamina to work 45 to 55 hours per week

Let's talk about safety

Your safety is our #1 priority. Because of
that, it is every Snoozer's responsibility to ensure cleanliness, sanitation,
and safety within our restaurants. We hold both Snoozers and guests accountable
to our Safety Guidelines. We require daily wellness checks from all Snoozers
and are committed to a safe working environment.

Snooze is an Equal Opportunity Employer