Spa Concierge - Saint Helena, United States - Meadowood Resort LLC

Description

Job Description

The Meadowood Spa is a restorative environment where holistically tailored experiences are created by our highly trained wellness professionals with intuitive touch and nurturing care to inspire sustainable life change.

Position Summary:
The Spa Concierge exudes warmth and graciousness as the first and last impression of the Spa. This position includes working in reservations, as a greeter and in the spa and estate retail boutiques. They are knowledgeable on all spa treatments, products and the rest of the estate. They are well spoken and carry themselves with grace, impeccably groomed and set the tone of the spa.

Major Responsibilities & Work Activities:

• Responsible for completing proper opening and closing procedures for the Spa
• Maintain control of the point of sale area and follow established procedures for cash drawer and computer terminal operations
• Be knowledgeable about all resort and spa packages, facilities, etc.
• Provide information regarding programs, services and treatments to guests, assisting them in making choices whenever appropriate
• Schedule guest appointments both by phone and in person, according to procedures
• Oversee the operations of the Spa check in process including handling the reception of arriving and departing guests, cash and charge transactions for merchandise or spa services in the retail boutiques, and providing information to guests regarding programs and services
• Oversee the appointment book schedule to insure the following: ensure that guests are in house to receive their treatments, ensure that therapists have been notified of their appointments, ensure that guests are properly informed and are paired with their appropriate therapists
• Oversee guests getting greeted and escorted to the proper area
• Ensure that guests experience the highest standard of hospitality and service during their visit to the Meadowood Spa.
• Provide menu of services descriptions both over the phone and in person, provide spa tours, and assist guests whenever necessary
• Responsible for maintaining order and cleanliness of Spa living room, retail areas and reservations office.
• Coordinate with all departments according to procedure, and when necessary, keep them informed to ensure a smooth flow in the guest experience
• Assist the Spa Leadership team with any special projects or in other areas as requested.

Operations & Team Support

• Attends on-going training and classes.
• Adheres to departmental policies and procedures.
• Adheres to resort policies and procedures.
• Demonstrates respect and support of Spa staff
• Performs other tasks as needed

Personal Characteristics Required:

• Able to relate to and interact with highly accomplished individuals such as celebrities, business leaders and social leaders
• Acts professionally and ethically under all circumstances
• Is attentive and compassionate toward every guest, whether the first or last of the day
• Demonstrates patience and understanding with guests and co-workers
• Must be team oriented
• Able to anticipate the needs and expectations of guests and other staff members
• Punctual
• Consistent with follow through with requests

Experience Required:

• Communication Skills (Verbal & Written)/Interpersonal Skills.
• Must be outgoing and friendly.
• Outlook
• Familiar with point-of-sale programs

Communication Skills/Interpersonal Skills

• Exceptional skill in articulating and communicating professionally with people of all social and economic levels
• Ability to actively listen to guest needs and requests
• Ability to work cohesively within a team environment with flexibility and respect

Mathematical Skills

Basic mathematical skills (addition, subtraction, division and multiplication).

Working Conditions:

• Softly lit treatment room with natural lighting with spa music provided
• Exposure to aromatherapy products
• Desk work the majority of shift
• High volume of phone calls
• Break area in lower floor of spa

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life Insurance
• Pet Insurance
• Dinning discounts
• Employee Meals
• Wine Classes

Shift:

• 8 hour shift
• Day shift
• Weekend availability

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.