Customer Service Representative - Thousand Oaks, United States - Metal Supermarkets

Description

Job Description

QUALIFICATIONS

• Management skills

• Positive interactive skills (i.e., a good listener)

• Leadership skills

• Computer literacy (basic)

• Strong math skills

• General product knowledge

• Safety consciousness

• Presentability

• Organizational skills

• Sales knowledge

• Courteousness

• Must have a valid driver's license and be insurable

•Bilingual English/Spanish a plus

PRIMARY FUNCTIONS

•Ensure the store's effective operation and service the customer base's needs.

•Operate the store, including budgets and profitability.

•Maintain effective customer relationships.

JOB FUNCTIONS

• Provide consistent, superior service by ensuring that all customer needs are recognized and

serviced, and satisfaction is always maintained.

• Achieve sales/budget targets, which include attention to maintaining stock control, gross

margins and managing cost budgets.

• Supervise and contribute to all aspects of running the store including selling, purchasing,

quoting, telesales and material handling.

• Maintain store safety, tidiness, and orderliness.

• Ensure all procedures relating to maintenance of equipment are followed.

• Train and supervise employees, ensuring that they are aware of and adhere to policies and

procedures.

• Prepare employee assessment reviews for each staff member at least once annually. This

function will include recommendations for salary increases, promotions, demotions,

dismissals, etc.

• Perform other duties as directed by the Franchisee.

BENEFITS

• On-the-job technical and safety training

• Uniforms

• $200 annual stipend for boots, pants, etc.