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Richmond

    Full Time Travel Team Teller - Richmond, United States - TowneBank

    TowneBank
    TowneBank Richmond, United States

    3 weeks ago

    Default job background
    Full time
    Description

    TowneBank has a culture that:

  • Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
  • Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

    • As a Member Service Representative, you may look forward to:

  • Handling monetary transactions for members and enters them in the Bank's software programs and provides receipts
  • Verifying checks and cash and examining documents for essential elements.
  • Reviewing & providing system overrides on other tellers' transactions, when needed.
  • Following the Bank's security guidelines on a daily basis
  • Staying abreast of the Bank's check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements
  • Reviewing member accounts in order to make appropriate decisions regarding the requested transaction
  • Accurately keeping cash drawer in balance on a daily basis
  • Promoting TowneBank and its products and services
  • Providing exquisite service to members in person, on the phone or by email
  • Displaying a professional appearance and behavior
  • Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
  • Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

    • You have the following minimum required skills and competencies:

  • At least one year of bank teller experience with a single employer.
  • Proven ability to give our members excellent service in person, on the phone, and by email
  • At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs
  • Flexibility to learn and grow as new systems or processes emerge
  • Ability to keep cash drawer in balance on a daily basis
  • Ability to accurately process monetary transactions in a timely fashion
  • Ability to work as an integral and reliable team player
  • Ability to be punctual and dependable, keeping unplanned absences to a minimum
  • Ability to listen well and resolve member issues in a positive manner
  • Able to multi-task on a daily basis
  • Able to learn new product information and promote benefits to members

    • Physically you can anticipate the following:

  • Sedentary physical activity performing non-strenuous daily activities of an
    administrative nature.
  • Vision, hearing, speech, and manual dexterity sufficient to reach/handle items and
    work with fingers is required.
  • Involves sitting, standing, stooping, bending, walking, lifting up pounds
    occasionally, exerting up to pounds of force, and eyestrain for extended periods
    of time.
  • Not be substantially exposed to adverse environmental conditions
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