Automotive Service Consultant - Utica, NY, United States - LeadCar GMC Utica

Description

LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import and luxury brands.

We're at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing.

We run high volume dealerships.

LeadCar is committed to its communities and customers offering the best in class team members, state-of-the-art facilities and diversification of product lines to provide the best service possible.

With an exceptional legacy passed on from its predecessors spanning all the way back to 1933, the LeadCar GMC Utica team brings a proven track record combined with an unmatched reputation for quality in the Utica, NY, and greater central New York Market areas.

If you are ready to take your career to the next level, we are looking for a Service Advisor to join our team.

Sells and schedules needed service work in the service department.

Follows the leadership of the Service Manager.

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Handles telephone inquiries regarding appointments and work in process.
• Generates repair orders with all fields filled out including both your signature as well as the customer's signature. Documents all work sold and has the Service Manager authorize any additional work added as well as other labor hours.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Calls when repairs are completed, reviews the repair order with the customer and gives them store hours for pick up.
• Aids the customer in picking up their vehicle when completed by once again reviewing the completed repair order with them so they are able to understand
• Cashes customers out (cash, check or credit card).
• Asks for a completely satisfied survey from warranty customers. Keeps service department forms, menus and pricing guides up-to-date.
• Successfully completes all training and instruction required to maintain certifications established by the manufacturers and the company.

Dental Insurance

• Supplemental Benefit Insurance, including Life Insurance, Short and Long Term Disability Insurance, Accident Insurance, and more
• 401(K) Retirement Plan
• Paid Holidays
• Continued training through the Company and our manufacturer

Minimum one-year experience writing service in a dealership and general sales experience required. Must have knowledge of principles and processes for providing customer services.

• This includes customer needs assessment, meeting quality standards of service and evaluation of customer satisfaction.
• Strong computer aptitude, specifically with dealership management systems, factory computer systems and Excel required.
• Travel to other locations along with our manufacture's training and other relevant training courses required.
• Must maintain a valid driver's license for occasional travel requirements and have the ability to operate manual transmission vehicles.
• All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law.

If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling or by emailing .