Customer Experience Services Sr. Consultant - Fairfax, United States - Trustpoint

    Trustpoint
    Trustpoint Fairfax, United States

    3 weeks ago

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    Description

    ABOUT THE OPPORTUNITY

    Our client is looking for a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so candidate must be located in or within a commutable distance to Fairfax, VA area.

    Overall responsibility of developing testing strategy and plans with our client, cross-service teams and third-party partners. Requires a deep understanding and extensive experience with Avaya architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.


    • Experience working with Avaya CM implementation and service-related work


    • Experience working in the support field and direct customer interactions


    • Strong technical knowledge and experience with Avaya's product portfolio


    • Technical working knowledge and experience with Communication Manager, Session and System Manager


    • Technical working knowledge and experience with Session Initiation Protocol


    • Knowledge and experience with Avaya's Contact Center portfolio