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    Concierge - Part-Time Sat-Sun 4pm to 12am - Rockville, United States - Comstock Companies

    Comstock Companies
    Comstock Companies Rockville, United States

    2 weeks ago

    Default job background
    Part time
    Description

    Job Description

    Job DescriptionDescriptionThe Concierge provides exceptional customer service at the front desk for all residents and guests.
    Key Responsibilities
    • Provide Class "A" customer service – Building a good rapport with tenants and going above and beyond whenever possible
    • Meet and greet all visitors such as tenants, guests and prospects
    • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
    • Respond to tenant questions and complaints in a timely manner
    • Ensure that only authorized individuals enter the building
    • Manage incoming phone calls and direct them to the appropriate destination
    • Coordinate reservation for amenity space, loading elevators and loading dock
    • Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
    • Work scheduled shifts
    • Perform other duties as needed


    Qualifications
    • High School Diploma or equivalent (GED)
    • Strong customer service background
    • 1 year of concierge or high-end customer service experience is needed and 3 years is preferred
    • Must be able to work weekends
    • Ability to work holidays required. Flexibility to pick up additional shifts, as needed
    • Proficient in Microsoft Office, particularly Outlook, Word and Excel
    • Outgoing personality with ability to relate to diverse group of people
    • Self-motivated and high energy
    • Strong problem-solving skills
    • Strong sense of urgency
    • Must be highly credible and trustworthy, and operate with high degree of integrity
    • Must hold oneself and others accountable and strive for a high level of excellence
    • Must have a positive, can-do attitude and be able to fuel growth and innovation
    • Must be customer-focused and results-oriented
    • Must want to continuously learn and develop
    • Exceptional oral and written communication skills
    • Ability to work well in a team establishing good working relationships with others
    • Ability to multitask and prioritize tasks with a strong attention to detail
    • Self-directed and able to work independently, with minimal supervision
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