- Demonstrates higher level customer support capabilities through assignments.
- Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
- Adept at core customer service skills.
- Supports the department as needed on special projects.
- Reduced level of oversight required by manager to compete tasks.
- Early experience employing customer service skills acquired through Canon training.
- Demonstrates consistent respect to customers.
- Contributes information to customer database.
- Generates customer relationships appropriately.
- Associates degree or equivalent preferred.
- Must have been a backup for an install Lead.
- Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- To be established with Coop organization in alignment with their course descriptions. Canon courses or equivalent experience.
- Employee referral bonus
- Employee discounts
- Dress for Your Day attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag A Canon welcome kit and official merch you cant get anywhere else
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Technology Operations Representative II - Burbank - Canon U.S.A., Inc.
Description
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.Technology Operations Representative II
US-CA-Burbank
Job ID: 33958
Type: Full-Time
# of Openings:
1
Category: Customer Service/Support
CA - Burbank-WarnerBros-MS
About the Role
Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes.
Your Impact
The Skills & Expertise You Bring
HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
$ $28.20 hourly.
Company Overview
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets.
With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S.
patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn atWho We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals.
Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team.Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We OfferYoull be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career.
We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.And Even More Perks
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc.
offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
A more comprehensive list of what we have to offer is available atWe comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
xhuatnnIf you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting.
For a list of our current postings, please visit us at#CUSA
Posting Tags
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