Program Coordinator - Chicago, United States - Soccer Stars

Description

Who we are:
A diverse and committed team who value teamwork and creativity in a fast paced environment.

We are connected through the mission of what we do:

providing the best children's program to all families in the area and expanding to new communities on a daily basis.

We partner with schools, day care centers, community organizations, and parks to provide industry-leading education and youth development to Chicago-area kids through our age-specific youth soccer programs.

Who you are:
You are a smart, devoted problem solver who enjoys working with people. You enjoy working with school Directors and Youth Program Directors within our school partners and park/daycare/community settings. Customer Service is an area you excel and enjoy building relationships with families and partners. The ideal candidate has an entrepreneurial spirit and can work both independently and as part of a team - a sense of humor is a plus


POSITION DESCRIPTION SUMMARY:
The Chicago Program Coordinator oversees class set-up, customer management, partnership retention and supports partnership growth within the region. You will communicate with partners to clarify and update coach requirements and class programming specifics (times/dates/age groupings, etc)

You will work behind the scenes using data to ensure classes are set up in our system, you will use proactive planning and clear communication to Soccer Stars management and Partner Directors to ensure a positive class experience for our partners.

ESSENTIAL DUTIES AND RESPONSIBILITIESClass ManagementSeasonal schedule confirmation with each partner for after-school or enrichment programsManage all class logistics (equipment drop offs, weather-related changes, and updates with after-school or enrichment programs and maintain accuracy within our registration system)Communicate changes to management and coaches to ensure program successManaging location specifics for coach requirements, equipment needs, schedule changes, weather issues and morePartner/Customer ManagementCheck in with Partners proactively to ensure Soccer Stars of Chicago standards are met or exceeded; gather feedback and information on upcoming programs/seasonsCommunicate program detail reminders to customers - no classes, new season, coach changes and more through email and/or phone contactHelp to facilitate the resolution process for all escalated customer service issuesProgram GrowthSupport grassroots marketing campaigns to promote partner programmingAssist with implementing strategies to increase enrollment and attendanceESSENTIAL DUTIES AND RESPONSIBILITIESClass ManagementSeasonal schedule confirmation with each partner for after-school or enrichment programsManage all class logistics (equipment drop offs, weather-related changes, and updates with after-school or enrichment programs and maintain accuracy within our registration system)Communicate changes to management and coaches to ensure program successManaging location specifics for coach requirements, equipment needs, schedule changes, weather issues and morePartner/Customer ManagementCheck in with Partners proactively to ensure Soccer Stars of Chicago standards are met or exceeded; gather feedback and information on upcoming programs/seasonsCommunicate program detail reminders to customers - no classes, new season, coach changes and more through email and/or phone contactHelp to facilitate the resolution process for all escalated customer service issuesMeet with existing partners periodically to solidify relationships, gather feedback, plan upcoming seasons and events, explore growth opportunitie sProgram GrowthContribute to and support seasonal schedule strategy for after-school or enrichment programsSupport grassroots marketing campaigns to promote partner programmingAssist with implementing strategies to increase enrollment and attendanceMinimum QualificationsUndergraduate degree preferredExceptional customer service and interpersonal skillsExceptional verbal and written communication skillsAbility to cultivate relationships and build rapportComfort and experience communicating via phone and emailSelf-starter; growth and results-orientedMS Office proficiency (Word, Excel, PPT, etc.)

Preferred QualificationsPassion for sports and childrenCustomer service experienceEarly childhood education experience, a plusAble to serve as backup assistant coach on as-needed basis, a plus*Additional responsibilities as required*Passion for sports and childrenCustomer Service experienceEarly childhood education experience a plusAble to serve as backup assistant coach on as-needed basis a plusExceptional verbal and written communication skills401(k)Health, Dental, and Vision insuranceLife insurancePaid time offGood faith salary range:
$40,000-50,000 USD#J-18808-Ljbffr