- Lead definition, development and validation for "zerotoone" new offerings with funded by precommitments from customers and/or government agencies.
- Engage with existing and prospective budget owners and the organizations they support using Mattermost for cyber operations and mobile security use cases to understand their unmet needs and opportunities for new offerings. Have a clear sense of buyer alternatives as well as current and potential competitors.
- Develop concepts for new offerings budget owners would gladly buy and adopt as addons or upgrades to existing subscriptions. Secure commitments on new offerings to fully fund their development and delivery as a prerequisite to build out, working with design and engineering to scope investment and timelines.
- Work strategically with CEO, senior leadership team, and our "Fast Futures" development team (design and engineering staff dedicated to prototyping and validating new offerings at 10x the speed of our mainstream product engineering organizations) to deliver presold prototypes. Funding for prototypes could come from precommitted buying agreements and/or funding from agencies, such as the SBIR program from U.S. Department of Defense.
- Lead the landing of our internal and external vision for our new product line across customer, partners, analysts, industry press and internal teams, working closely with CEO, leadership team and Fast Futures organization.
- Own product management of new offerings with a focus on leading crossfunctional organizations to buyercentric adoption and revenue outcomes, driven by the delivery of quality, resilience, security, and capabilities improvements from our mainstream engineering and design organizations. Instill a relentless focus on buyer needs in value proposition development
Principal Technical Product Manager, Fast Futures - Washington, United States - Mattermost
Description
Mattermost is an open source platform for secure collaboration across the entire software development lifecycle.Hundreds of thousands of developers around the globe trust Mattermost to increase their productivity by bringing together team communication, task and project management, and workflow orchestration into a unified platform for agile software development.
Founded in 2016, Mattermost's open source platform powers over 800,000 workspaces worldwide with the support of over 4,000 contributors from across the developer community.
The company serves over 800 customers, including European Parliament, NASA, Nasdaq, Samsung, SAP, United States Air Force and Wealthfront, and is backed by world-class investors including Battery Ventures, Redpoint, S28 Capital, YC Continuity.
To learn more, visit.
We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about
working at Mattermost
and apply
This is a senior individual contributor role ideally for a former startup founder or early employee who will report directly to Mattermost's CEO to lead a small "Fast Futures" team prototyping new offerings.
The charter of the group is to work with key customers and prospects developing and pre-selling new adjacent offerings ten times (10x) faster than via our mainstream engineering operations.
The Fast Futures group takes a new offering through its experimental and alpha stages owning delivery to a small set of initial customers and works during the beta stage to transition ownership to mainstream product and engineering, who will be accountable to bringing the work to General Availability for the broader customer base.
Over the last two years Mattermost has seen an acceleration of adoption by cybersecurity professionals in national security centers and security organizations around the world for the ability to operate in air-gapped environments, to deeply integrate with both legacy and modern cloud native tooling and to provide end users a reliable and easy-to-use ChatOps experience across web, desktop and mobile.
We are eager to accelerate our product vision for supporting collaborative workflows and automation for security professionals in a dedicated offering with extended capabilities built on the Mattermost platform.
For this objective, we are seeking a hands-on and collaborative Principal Product Manager to "operate at all levels" on a) running discovery and sales of new product concepts in mission critical organizations (among defense, government and enterprise customers and prospects), b) leading the definition and prototyping of new Mattermost collaboration offerings for cybersecurity stakeholders (security operations, product security, IT security as well as engineering, legal, public relations and senior leadership) identifying, defending and recovering from cyberthreats (out-of-band communications, Red Team operations, breach response/digital forensics and incident response, product security, security operations among other use cases), c) working with our sales, marketing and partner organizations to announce, demonstrate, and prove the early prototype, alpha and beta versions of our release in market running "closed loop" operation incorporating customer feedback and rapid delivery of product adjustments in a fast-cycle framework, d) collaborating with mainstream product engineering organization to extend our mainline product.
This role reports to the CEO and co-founder of Mattermost and works with a "Fast Futures" team tasked to define, develop, prototype and secure sales commitments from current and potential customers for new offerings prior to operationalization in the core product engineering organization.
The most important requirement for this role is the ability to rapidly iterate on new product concepts by connecting with security professionals, both from Mattermost users and customers as well as from broader communities, and developing, prototyping and validating new capabilities to the point where we have customer purchase commitments that will "green light" full production of concepts.
An ideal candidate can "operate at all levels" and has either previously founded, or joined as an early employee, of a B2B, GovTech or DefenseTech company or worked in fast-moving organizations on zero-to-one product extensions and has hands-on technical success as a developer, cybersecurity professional, and/or pre-sales or post-sales engineer with exceptionally strong abilities in communication, developing product vision, storytelling, influence and sales.
ResponsibilitiesDevelopment of New Revenue Streams
out-of-band communications, Red Team workflows, product security, security operations, and secure, mobile only user SKU among other opportunities. Shipping prototypes
sharing a clear picture of market needs, our solutions in development, answering questions, creating early presentations and demonstrations, and working hands-on with the Fast Futures team and early adopters to bring validated prototype designs to market.
Work closely with Product Marketing and Sales Enablement to create the early collateral for our value proposition, intro deck, feature/benefit collateral, and website materials.
Work with mainstream engineering and design teams to transition successful prototypes with pre-committed revenue from Fast Futures into reliable, scaleable, high-quality capabilities of the Mattermost platform.
Ensure we're building towards high-impact value that buyers are eager to purchase based on input from their champions and end users, while steering our organizations away from low-impact, niche requests.
Integrate long-term vision and near term priorities in product planning and roadmapping -
Support engineering, design and peers in sequencing and prioritizing our long-term and medium-term milestones into clear near term priorities and target state outcomes.
Lead engineering, design and leadership to align and deliver on monthly and quarterly objectives including customer adoption and engagement outcomes, quality, security and reliability outcomes and shipping of improvements.
Accelerate closed loop feedback in product iteration.
Work across our customer organizations to ensure input from buyers, champions and end users is flowing into our CRM, support and product issue tracking systems so that priority issues are promptly and smoothly addressed, with continuous improvement in efficiency, automation and issue obviation.
Facilitates technical problem solving and solutioning.
Ideal candidates should be skilled at facilitating and contributing to strong technical solutions and trade-offs using first-principles thinking to address customer needs with skilled software engineers, SRE, security and technical professionals internally and externally.
Leads cross-functional teams across engineering, support, customer success and internal organizations around customer priorities.
Ideal candidates can effectively work with cross-functional leaders to analyze, triage and prioritize work streams to deliver on the right customer-centric outcomes in the right order, at the right quality.
Lead external and internal communications on new product lines.Deliver input on new product lines to product marketing for announcements via press releases, blog announcements, and online channels. Contribute to engagement and Q&A with our support organizations on open source, technical and community forums, including GitHub issues.
Serves as an excellent peer and partner to engineering.
Collaborate towards a shared vision with engineering, ever raising the bar on value delivery. Don't be a tyrant issuing orders, nor a dumping ground for accountability.
Preferred Background/Skillset
Dedication to solving hard problems for defense, government and mission critical organizations.
Ideal candidates are committed to forwarding the national security interests of the United States, allied nations, and critical infrastructure organizations (including defense, cyber resiliency, communications, space systems, utilities, energy, financial services, and manufacturing) through modernization and digital transformation.
Prior experience as a founder/early employee of a software startup, or working in a growth stage company (
Should have exposure or experience developing and iterating on packaging, positioning, and/or new SKUs to deliver differentiated value for enterprise or government customers.
Prior experience and/or education in engineering, software development, professional services, sales/support engineering, technical design or technical product management is required for this role.
Experience developing a product vision from first principles by talking directly to customers, building product, and iterating on feedback is required.
A "first-principles" approach means understanding underlying needs from buyers, champions and end users versus operating as an order-taking software consultancy, overweighting parity with competitors, or other approaches that reason at the surface-level.
Strong ability to operate at all levels.Ideal candidates are comfortable adapting to multiple roles:
Communicating with and influencing decision makers and executives in target accounts, problem solving technical issues with highly skilled engineers, helping manage critical support escalations from our largest customers, delivering an on-stage demo at a Microsoft conference, and other priorities that may come up.
Outstanding writing, communication and influence skillswith the ability to influence and flip executive decision makers though careful listening, cogent frames and compelling facts. The ideal candidate is adept at simplifying complex technical concepts into simple and impactful statements.
High impact leadership style
working with peers across the organization to integrate source data and first-principles thinking, ensuring input from the right people is heard and addressed, and high impact decisions are made expediently and correctly, with appropriate cross-departmental buy-in.
Articulates what's going well and not going well and takes next actions with clarity, precision and confidence.
Works in a highly independent and pragmatic style.
Strong bias for action and iteration.
Passion for design and usability.
Exhibits a growth mindset.
Sees setbacks as opportunities to learn and uplevel thinking and next actions.
Doesn't sleepwalk through initiatives.
Earns trust and empowers peers.
When trust is broken, takes steps to rebuild trust by taking accountability and holding others accountable, including management chain, when appropriate.
During peak seasons, expected to travel up to 20-30% for in-person meetings with enterprise and public sector customers, conferences and partner meetings.
including defense, cybersecurity, communications, manufacturing, or other vital functions.
$169,215 - $241,467 a year
The pay range for this position at commencement of employment is expected to be between $169,215 and $241,467/year; however, pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
Mattermost employee handbook
and our
careers
page for more information on our total compensation package.
Colorado Only:
The total compensation package for this position may also include other elements, including a sign-on bonus, stock options, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
Washington Only:
The total compensation package for this position also includes other elements, including stock options, annual target variable, and participation in the Company's annual bonus program.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) or benefits at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
We are currently hiring staff in these countries/regions:
Canada - Germany - Greece - India - Spain - United Kingdom - United States
We are constantly working towards adding more countries/regions to this list, but first we need to make sure we are compliant with local laws and regulations, which takes time.
Mattermost is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life.We don't discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences.
Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate#J-18808-Ljbffr