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  • Patient Services Representative II - San Carlos - Sutter Health

    Sutter Health
    Sutter Health San Carlos

    1 week ago

    Sutter Health background
    Description

    We are delighted that you are interested in this opportunity with Sutter Health.

    Job Summary

    This role serves as the initial point of contact for patients entering our medical facility. The successful candidate will be responsible for greeting and checking-in patients, verifying information, scheduling appointments, and updating Electronic Health records (EHRs). They will also facilitate intake procedures, such as completing healthcare and insurance forms, and collecting payments for services.

    Main Responsibilities

    • Checks-in patients and ensures all necessary authorizations are obtained prior to patient visits.
    • Obtains patients' medical history and insurance information to complete forms for processing purposes.
    • Communicates with patients in a clear and professional manner to alleviate confusion and expedite processes.
    • Ensures that routine and priority tasks are completed within established departmental time frames.

    Clerical Duties

    • Performs general clerical tasks, such as answering phones and greeting customers and patients on a daily basis.
    • Prepares and completes accurate, job-related documentation, including collecting, updating, and maintaining patient medical and insurance information.

    Safety and Compliance

    • Maintains a clean, neat, and safe working environment, including organizing files and keeping desks free of loose papers and clutter.
    • Performs job responsibilities in compliance with department standards, policies, and procedures, as well as local, state, and federal regulatory agencies to deliver the highest level of service.
    • Maintains strictest confidence of all patient protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.

    Requirements

    • Equivalent experience will be accepted in lieu of the required degree or diploma.
    • High School Diploma or equivalent education/experience.
    • 1 year of recent relevant experience.

    Skills and Knowledge

    • Basic knowledge of insurance policies and procedures, as well as patient billing.
    • Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
    • Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
    • Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
    • General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).

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Patient services representative ii