CAREGiver/CNA Training Coordinator - West Jordan, United States - Home Instead

    Home Instead
    Home Instead West Jordan, United States

    2 weeks ago

    Home Instead background
    Full time
    Description

    Objective:


    The Engagement & Training Coordinator is responsible for engagement of CAREGivers and CNA's to reduce turnover and promote a high quality culture.

    The Engagement & Training Coordinator will also execute all training programs for CAREGivers including new hire orientation and ongoing training.

    This role is to develop, train and maintain quality CAREGivers and CNA's.


    Primary Responsibilities:

    • Reflect the core values of Home Instead Senior Care
    • Schedule and conduct CAREGiver orientation and new hire training including Alzheimer's Training.
    • Evaluate and update all orientation and training materials as needed
    • Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.
    • Develop engagement strategies to promote CAREGiver retention and satisfaction.
    • Prepare and publish the monthly newsletter within the deadline
    • Ensure Home Instead standards are met and upheld

    Secondary Responsibilities:

    • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
    • Maintain regular attendance at the office to execute job responsibilities
    • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
    • Perform other duties as assigned

    Education/Experience Requirements:

    • One year of related CAREGiver or CNA experience
    • Training experience preferred, but not required

    Supervisory Responsibilities:

    • This position with be responsible for overseeing all of the training functions performed by the franchise office's CAREGivers.

    Knowledge, Skills and Abilities:

    • Must have an understanding of and uphold the policies and procedures established by Home Instead
    • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
    • Must have the ability to work independently as well as part of a team, maintain confidentiality of information and meet deadlines
    • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
    • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
    • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
    • Must be able to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
    • Must present a professional appearance and demeanor
    • Must have excellent presentation skills
    • Must have the ability to operate office equipment
    • Must have computer skills and be proficient in Excel and Word
    • Must demonstrate excellent organizational skills

    Benefits:

    • Full time hours with a consistent schedule
    • Paid time off
    • Full medical insurance, dental, vision, and tele-health
    • Opportunity for monthly bonus'