Operations Associate - Hopkins, United States - Northwestern Mutual

Description

Job Description

We are an award winning, Forbes recognized premier wealth management firm that delivers exceptional experience and unique planning strategies, positioning us an indispensable part of our clients' lives. Our clients are successful professionals, business owners, and high-net-worth families who frequently tell their friends and family about us. We continue to stay on the cutting edge of planning strategies and plan for our clients as we would our own family. Our team consists of people who want to make a true impact in our clients' lives by valuing the client experience and pursuing personal and professional growth.

The Operations Associate serves as the primary link between the Home Office, the firm, and the clients we serve. This individual ensures an efficient, organized back-office that delivers business efficiently and effectively. Its seamless and time-sensitive execution is critical to a memorable client experience as well as all revenue generated by the firm. Successful completion of duties empowers the Managing Director, Lead Advisors, and Planning Teams to focus their energy and efforts on front-end, revenue-generating activity while fostering and developing impactful client relationships.

Duties & Requirements:

Client Service Support:

• Process address changes, bank change information, loan requests and billing account inquiries
• Collect information for applications and/or new accounts
• Manage client correspondence, notes, and files, and maintain compliant client records
• Completion and submission of applications/account paperwork for processing
• Clear communication within the firm and its clients throughout the business cycle

Insurance Underwriting Support

• Schedule Medicals, obtain pre-application Information, and prepare all insurance applications
• Update client records with Daily Service Requests (DSR)/Underwriting Requirements
• Monitor applications in underwriting
• Track PDAs and prepare Policy(ies) for Delivery

Investment Operations Support:

• Open and track new investment accounts
• Prepare Investment Paperwork for close (e-signature and paper sign)
• Complete FINRA required Check Deposit Forms
• Track money transfers

Qualifications:

• Minimum of 3 years of financial operations and/or planning experience
• MN State Life, Accident & Health licensed – or the ability to obtain in 1 month
• Securities (6/7 & 63/66) preferred - or the ability to obtain within 12 months
• History of clean compliance record
• Excellent communication and problem-solving skills

Performance Skills:

• High sense of urgency, attention to detail, and exceptional organizational skills
• Excellent oral and written communication skills
• Task-minded with the ability to follow through and execute in a timely manner
• High degree of initiative and autonomy
• Demonstrates ability to maintain effective working relationships within the firm and its clients
• Ability to work in a fast-paced environment