- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers' vehicles, including their time management/ efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
- Competitive Pay
- 100% Employer Paid Single Health Plan
- Employer Paid Short Term & Long-Term Disability
- Employer Paid Life Insurance
- Dental & Vision Insurance
- Paid Time Off; 2 weeks, after 90 days
- 401(K) with 3% matching
- Employee Discounts
- Annual boot allowance
- Detail orientated
- Strong customer service, communication, organization & time management skills
- Obtains customer & vehicle information, including customer input for requested work
- Documents service, parts & labor for each work-order
- Communicates with service techs & customers regarding work status
- Ensures documents are complete, accurate & submitted in a timely manner
- Ability to multi-task in fast-paced environment
- Work flexible hours and overtime, as needed
- Drug test required
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service writer - Colchester, United States - Lucky's Trailer Sales / Dimmick Group Peterbilt
Description
Job Description
Job DescriptionService Writers are usually the first & last impression a customer has with a shop. They're the ones who greet customers, listen to the problems a client is having with their vehicles, communicate to the team of technicians what the problem is, and act as the liaison between the shop and the customer every step of the way.
RESPONSIBILITIES
BENEFITS
REQUIREMENTS
ABOUT US
A growing company, currently with 9 locations across the Northeast, we're looking for reliable, long-term employees to invest in & grown with. We are an equal opportunity employer and prohibit discrimination/harassment without regard to any other characteristic protected by federal, state or local laws.
