Customer Success Manager - Gaithersburg, United States - Enumerate

Description

Job Description Job Description Enumerate is looking for a Customer Success Manager to grow with our teamOur Customer Success Manager position is meant for a born persuader, someone who succeeds by building strong relationships and problem solving on their customers behalf.

Your enthusiasm, focus on people, and need for challenging, yet rewarding work will help make you the perfect fit for our customer success department.

Our team of customer success managers are described as close knit and supportive, reporting directly to our very involved VP of Customer Success.

Salary range is 60-70k, depending on experience. This is a full-time, salaried role with opportunities to work fully remote.

Who will love this jobSomeone who wants to be the voice of the customer, navigating internal processes with Product and Support on their behalfSomeone who values independent work processesSomeone who is a born influencer, thriving on presentations and taking the lead on opportunities to add valueYou should haveRequired: 2+ years of proven experience in a customer success rolePreferred: experience supporting a SaaS product - this will make you a stand out candidatePreferred: experience with a CRM software (we use Salesforce) and Microsoft OfficeProven ability to build and maintain relationships, while working to mitigate churn and drive engagement and renewalsExcellent interpersonal and communication skills, both written and verbalDemonstrated ability to drive continued value for customersWilling to travel quarterly for all-hands meetingsEligible to work in the US without sponsorshipBenefitsMedical insurance, Dental insurance, Vision insurance, 401K, Paid time offResponsibilitiesWhat youll doManage relationships with key stakeholders across priority accounts to drive additional product adoptionCreate strategic use cases to inform Product team of customer requestsIdentify upsell opportunities to maximize customer growth and avoid churnDevelop strategic cross-suite use cases to educate customers on the full value and drive customers to achieve greater value out of utilizing the entire product suitePlan, present, and effectively lead executive business reviews with clients to inform them about their ROI through using our softwareRequirementsRequired: 2 years in customer success positionExperience supporting a SaaS productWilling to work 8a-5p EDT/ESTAuthorized to work in the US without sponsorshipRequisition #clv19igyd6kau0rmjt2ujetjr#J-18808-Ljbffr