Customer Operations Associate - Atlanta, United States - JobsRUs

    JobsRUs
    JobsRUs Atlanta, United States

    1 month ago

    JobsRUs background
    Description
    is seeking to hire a Customer Operations Associate for our client in Atlanta GA
    Benefits Available
    Weekly Pay
    $20.00/Hour
    Shift Timings : 9:00AM to 5:30PM


    Description:
    The Special Services Team primary accountabilities are handling all requests made from a CCNA Customer disputing their product invoices due to a discrepancy with product such as: damaged product, shorted product or any type of billing discrepancies and providing dedicated support for our internal sales teams, customers
    They must perform detailed research to determine the validity of the claims.
    Key Activities
    Building relationships with CCNA facilities, CCNA Finance, Customer Service, Customer Solutions and NFO to help improve customer service and drive down cost
    Adhoc reporting for root cause analysis
    Primary point of contact for Customer Service, Customers and Finance requesting credits/debits.
    Detailed research of claims with CCNA finance and facilities, transportation vendors, to verify and recommend claim disposition
    Ad hoc projects
    Maintain relationship with shipping facilities, transportation, CCNA NFO on inventory.
    Changes to current processes (management, shipping facility, transportation and finance)
    Evaluate, suggest, and work with Manager to reduce customer order issues that are recognized through the credit process
    Recommend systems and process improvements for Product Order Management by evaluating customer trends.
    Understanding complex customer request and determining the root cause in order to process improve.
    Required Skills/Experience

    Minimum Required:
    High School Graduation
    Customer Service experience
    SAP & SAP IC
    AP/AR
    Transportation experience
    Written and verbal communication skills
    Problem Solving
    Customer Relationship Management
    Microsoft Office

    Preferred Level:
    Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience
    3 years of Customer Service experience
    2 years of Supply chain experience

    Proven track record of customer relationship management: customer issues, analyzing opportunities and providing system and process solutions that meet or exceed Customer expectations.

    Proven Operational experience
    Excellent communication skills