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    IT Technician Level II - Gainesville, United States - TECHNOGROUP

    TECHNOGROUP
    TECHNOGROUP Gainesville, United States

    3 weeks ago

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    Description

    About Us:

    Founded in 1989, ComSys is a Managed Technology Services Provider (MTSP) that has built a strong team of technology professionals with expertise in IT Management, Cybersecurity, Cloud Solutions and Voice Systems. ComSys services accounts primarily in Central and Northern Florida, with a presence in many states across the U.S.

    Our technical staff undergoes rigorous training from a select group of manufacturers across a well-defined technology stack. This ensures that we have high-performing teams, committed to exceeding the expectations of our valued customer base. Our effective management practices have earned us a reputation as a trusted provider and leader of cutting-edge technical solutions. As we grow, we are looking for like-minded individuals that are willing to think outside the box and offer creative solutions for complex problems.

    Job Overview:

    To provide Level 2 technical support in the maintenance and troubleshooting of critical systems, end-user devices, network technologies, printers and VOIP. Should have some practical experience working with Microsoft 365 Administration, Windows servers and desktops, terminal services, network equipment, RMM tools, technical support, and telephony services. Position is full time with wages based on experience and certifications.

    Responsibilities:

    Contributing to a workplace culture consistent with ComSys's mission, vision, and values

    Displaying strong inter-personal and communication skills to client satisfaction

    Assist with project planning and resource estimation for new projects

    Providing technical recommendations and guidance for projects

    Evaluating and ensuring completed work meets quality standards

    Building and modifying systems to meet project and user requirements

    Deploying, engineering, and optimizing enterprise class, technology-based systems

    Providing premier technical assistance and consulting to valued customers

    Analyzing, designing, and documenting server disaster recovery and fail-over technical

    solutions.

    Troubleshooting system and network issues through root-cause analysis and

    implementing solutions

    Demonstrate high emotional intelligence (EQ) while interacting with customers and peers

    Analyzing business processes and services to determine how people, processes, data,

    communications, and technology can best meet requirements.

    Attending and facilitating technical design reviews and technical briefings

    Assuming other duties and projects as they arise

    Responding to internal trouble ticket system requests and accurately documenting the

    path to resolution

    Providing on-call support as part of a scheduled rotation with other team members

    Required Qualifications:

    5+ years of hands on experience in similar role

    2+ years of MSP experience.

    Current CompTIA A+, CompTIA Network+, CompTIA Security+ certifications required

    Valid Florida Drivers License

    Self-motivated, able to make independent choices, free from immediate direction or

    supervision

    Strong written and verbal communication skills

    Experience in providing first line IT support.

    Able to work evening and weekend if required.

    Preferred Qualifications:

    We are willing to provide some additional training for the technologies or services below, but you should have a solid understanding of the basics.

    Server administration including Windows Server 2008 R2, 2012, 2012 R2, 2016, and 2019 and Hypervisor

    Familiarity of appropriate server OS-level tools, such as Active Directory, Group Policy, DNS, DHCP, including the creation/deletion of user accounts, devices, and policies.

    Knowledge of applying patches and updates for Windows servers and clients

    Knowledge of managing and troubleshooting network switches, routers, access points

    and other network devices.

    Administered and supported security firewalls such as WatchGuard

    Administration of on-premise and/or cloud-hosted PBX systems

    Strong knowledge of Windows end-user operating systems including Windows 7, 8, 10,

    and 11 Professional

    Experience resolving network and stand-alone printer issues

    Office 365 Tenant administration (Licensing, Azure, ADFS, Active Directory Premium).

    Office 365 monitoring service health, and management of service requests

    Knowledge of redundancy strategies and disaster recovery contingency planning

    Mentor and cross-train IT staff and provide guidance in day-to-day operations

    Ability to explore and analyze new technologies and make recommendations to

    supervisor

    Responsible for lifting, pushing, and pulling information technology equipment up to 50

    pounds

    ComSys, LLC is an Equal Opportunity Employer and does not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. All qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, national origin, age, gender, marital status, pregnancy, sexual orientation, mental or physical disability, medical condition, citizenship, or any other characteristic protected

    by State or Federal Law. Those applicants requiring reasonable accommodation to complete the application and/or interview process should notify a representative of the organization.

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