- Assist customers with internet connectivity, Cable TV, IPTV, Video Streaming services, and Dial tone/Telephone support.
- Provide excellent customer service while assisting customers.
- Be familiar with industry-supported operating systems, including MacOS, Windows, iOS, and Android.
- Clearly document work in the Help Desk ticketing system.
- Effectively direct customers and maintain call control.
- Direct customers to navigate their devices using provided tools and training.
- Stay up to date with current happenings of the Help Desk via email, whiteboards, and other means of communication.
- Multi-task to communicate with Senior Technicians and document the call while focusing on the customer's issue.
- Communicate with the ISP Information Specialist to ensure that troubleshooting and the Helpdesk database are up-to-date and accurate.
- Accept feedback from Supervisors and Quality Assurance specialists to improve metrics and performance goals.
- Follow a posted schedule.
- Follow logical troubleshooting steps to the conclusion.
- Observe procedures and protocols set forth by ISPs.
- Maintain a professional demeanor while assisting customers.
- Communicate effectively with Peers and Management to ensure the job is completed correctly.
- Performs all other related duties as assigned by Management.
- Basic computer and networking knowledge.
- Excellent communication skills.
- Ability to multi-task.
- Ability to learn new technology.
- Excellent Customer Service skills.
- Excellent written and verbal communication and presentation skills.
- Strong problem-solving skills.
- Must be organized with attention to detail.
- Skilled in problem-solving and finding resolution.
- Ability to learn and abide by Company policies and procedures.
- Ability to communicate verbally and in written formats with co-workers and business associates professionally and courteously.
- Must be able to work independently and make sound technical decisions using the information available.
- Ability to function effectively as a team player.
- Ability to communicate with members, employees, and various business contacts professionally and courteously.
- Ability to keep work area clean.
- Ability to type on a keyboard at a rate of at least 40 wpm.
- Ability to follow oral and written instructions.
-
Salesperson in full- or part-time
3 weeks ago
Sapphire Technologies Rapid City, SD, United States Freelance**FAMILY-RUN CRAFT BAKERY** · Just as diverse and unique as the members of a family, the assortment of Kasprowicz artisanal baked goods offers something for everyone: from our specialty breads to our rolls and baguettes, from cakes to delicate pastries, each baked good has its ow ...
-
Part Time Housekeeper
3 days ago
Avantara Arrowhead Rapid City, United States Part timeAvantara Arrowhead - · Hourly pay rate: $ $18.00 · Flexible Schedule · Are you looking for a rewarding career in Skilled Nursing? We are currently searching for Housekeepers to join our friendly, caring and supportive team · SERIOUS APPLICANTS ONLY PLEASE. · Avantara Arrowhead i ...
-
Full Time/Part Time/PRN
2 weeks ago
Ob Hospitalist Group Rapid City, United States Part time, Full timePosition: OB Hospitalist - Full-Time/Part-time · Location: Rapid City, South Dakota · Facility Overview:Level III NICU · Approximately 167 monthly deliveries · In-house Anesthesia · MFM: 1 day per week on site & available for consults · EMR: EPIC · Residency -Obstetrics & Gynecol ...
-
Part Time Cashier
1 week ago
Fleet Farm Rapid City, United States Part timeAt Fleet Farm, providing the best customer service is our priority.If you are friendly, self-motivated, dependable, and enjoy serving others, then Cashiering or Customer Service is for you. · Cashiers will provide a friendly and efficient check-out experience. Customer Service T ...
-
Dentist (Part-Time)
1 week ago
Great Plains Tribal Leaders Health Board Inc Rapid City, United States Part timeJob Description · Job DescriptionJob Summary: · This position is responsible for providing professional dental care to Oyáte Health Center (OHC) patients by diagnosing and treating diseases, injuries, and malformations of teeth and gums, and related oral structures. Ensures the d ...
-
HOUSEKEEPER (FULL TIME and PART TIME)
1 week ago
Compass Group Rapid City, United StatesCompass Group - Monument Health MOB - 353 Fairmont Boulevard, Rapid City, SD 57701 [Room Attendant / Cleaner] As a Housekeeper at Compass Group, you'll: Disinfect surfaces with provided chemicals; Dust and polish furniture and fittings, vents, window sills, and ledges; Clean rece ...
-
HOUSEKEEPER (FULL TIME and PART TIME)
1 day ago
Compass Group Rapid City, United StatesCompass Group - Monument Health - 353 Fairmont Boulevard, Rapid City, SD 57701 [Room Attendant / Cleaner] As a Housekeeper at Compass Group, you'll: Disinfect surfaces with provided chemicals; Dust and polish furniture and fittings, vents, window sills, and ledges; Clean receptio ...
-
Evening Custodian Part Time
1 week ago
Office Pride Rapid City, United States Part timePay Rate $15.00 Hour · Hiring Immediately · Flexible Hours To Fit Your Busy Schedule · Great For Those Who Already Have a Day Job · Apply Today · Office Pride of Rapid City is currently interviewing for immediate openings for janitors/custodians. This is a great part-time jo ...
-
Evening Custodian Part Time
2 weeks ago
Office Pride Rapid City, United States Part timePay Rate $15.00 HourHiring ImmediatelyFlexible Hours To Fit Your Busy ScheduleGreat For Those Who Already Have a Day JobApply TodayOffice Pride of Rapid City is currently interviewing for immediate openings for janitors/custodians. This is a great part-time job to help pay off de ...
-
Retail Sales Part Time
2 weeks ago
Zumiez Rapid City, United States Part timeZumiez North Maple Ave - [Retail Associate / Team Member / PT] As a Retail Sales Associate at Zumiez you will: Provide customer service utilizing Zumiez selling techniques; Organize & present merchandise based on Zumiez merchandise techniques; Provide customer service & prevent l ...
-
Security Officer Part Time
3 days ago
Securitas Inc. Rapid City, United States Part timeSecurity Officer · Part Time · Location: · Rapid City, SD · Rate: · $16.00/HR · At Securitas, we are leading the transformation of the security industry globally. We have business operations in 45 markets and capabilities from guarding to tech-enabled security. We provide special ...
-
Supervisor/Manager Part-Time
1 week ago
Claire's Rapid City, United States Part timeClaire's - JobID: JR200361 [Store Manager] As a Manager at Claire's, you'll: Achieve store targets through driving sales and more; Deliver the finest level of customer service; Keep the store running smoothly; Ensure your store is well merchandised and commercially correct; Recru ...
-
Part-Time Sales Associate
3 weeks ago
Famous Footwear Rapid City, United States Part timeFamous Footwear - Rushmore Mall 2200 N Maple Ave, Ste 216 [Sales Associate / Team Member] As a Sales Associate at Famous Footwear, you'll: Greet customers warmly creating a welcoming environment and building rapport with customers to understand their preferences; Provide personal ...
-
Part-Time Sales Associate
2 weeks ago
Journeys Rapid City, United States Part timeJourneys - Rushmore Crossing [Sales Associate / Team Member] As a Sales Associate at Journeys, you'll: Meet and exceed personal sales goal and standards of performance; Be aware of store sales goal; Provide a fun, full service experience to all customers; Complete all point of sa ...
-
Part-Time Sales Associate
2 weeks ago
Caleres Rapid City, United States Part timeCaleres N Maple Ave [Sales Associate / Team Member] As a Sales Associate at Caleres, you'll: Actively build strong customer relationships by providing superior customer service; Resolve customer concerns in a professional manner; Set and achieve personal and team sales goals; Ass ...
-
Evening Custodian Part Time
3 days ago
Office Pride of Rapid City-Rapid Valley Rapid City, United States Part timeJob Description · Job DescriptionPay Rate $15.00 Hour · Hiring Immediately · Flexible Hours To Fit Your Busy Schedule · Great For Those Who Already Have a Day Job · Apply Today · Office Pride of Rapid City is currently interviewing for immediate openings for janitors/custodians. ...
-
Full Time and Part Time Shift Lead
1 week ago
Border Foods LLC Rapid City, United StatesWhat began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work ...
-
Part-Time Sales Supervisor
2 weeks ago
Eddie Bauer, Inc. Rapid City, United States PermanentOverviewAs a Part-Time Supervisor, you will support the management team to create the best experience for our customer and deliver desired results. You also share the responsibility to execute assigned store operations and maintain a visually appealing store. You create a positiv ...
-
Five Star Call Centers Rapid City, United StatesJob Description · Job DescriptionHelp our essential workers get to the frontlines We are looking for phone and credential specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses' credentials ...
-
FedEx Delivery Part Time Driver
1 week ago
Route Elite Rapid City, United States Part timeJoin our team and begin your future in FedEx Delivery TODAY with the local company West River Logistics Inc., out of Rapid City, SD. · We are hiringregular Part Time FedEx Delivery driverswith work-related driving experience and a strong work ethic to make local residential and ...
Help Desk Technician I, Part-Time - Rapid City, United States - Golden West Services Inc
Description
General Summary:The Help Desk Technician provides remote technical support and assistance to end-users of telecommunications, broadband, and video providers nationwide. This position troubleshoots issues and ensures a friendly, helpful, and timely resolution. The Help Desk Technician will possess excellent communication skills and a strong ability to diagnose and resolve technical issues remotely. The Technician uses troubleshooting techniques to connect customers to the ISP-provided service and maintains detailed documentation of every customer interaction.
Essential Job Functions:
No prior experience or training is required. The Company provides an on-the-job training program.
Certifications, Licenses, Registrations:
Other Qualifications and/or Credentials:
Physical Requirements:
PHYSICAL REQUIREMENTS
0-24%
25-49%
50-74%
75-100%
Seeing:
Must be able to read computer screens and various reports.
X
Hearing:
Must be able to hear well enough to communicate with employees and business contacts.
X
Standing/Walking:
X
Climbing/Stooping/Kneeling:
X
Lifting/Pulling/Pushing:
X
Fingering/Grasping/Feeling:
Must be able to write, type,
and use a phone system.
X
Sitting
X
Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually moderate.
Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.