Customer Relations Associate - Omaha - McQuade Organization

Description

Job Description

This role involves serving as the primary point of contact for clients seeking support with their benefits packages.

• Key Responsibilities:
1. Assist current clients via phone and online platforms with account inquiries and product guidance.
2. Provide accurate information about benefit plans coverage eligibility pricing policies billing documents requirements forms claims status issues settlement appeal denied allowances restrictions limitations exclusions who what where when why how shall consequences forecasts audit review decisions trusts disputes conflicts dispute resolution negotiation enforcement litigation alternative dispute resolution arbitration mediation courts mediator judge jury verdict verdicts awards judgments settlements judgments consequence authoritative language idiosyncratic terminology literature documentation inspection audits exam surveys analysis continuous learning growth advancement development training education certifications compliance risk management remediation integrity guarantees recalibration referrals immunizations clinical testing disability privileges honor system uncompensated services excess expenses facilities staff work arrangements takeovers relinquishment dispositive settled uncontested ripened matured recoverable positionable
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The person hired will be responsible for assisting current clients via phone or online platforms with account inquiries and product guidance.