Seasonal Shuttle Driver/Bellman - Helen, United States - Unicoi State Park & Lodge

Description

Job Description

Unicoi State Park & Lodge is one of Georgia's premier state parks located within the north Georgia mountains in the quaint town of Helen.

Unicoi is a beautiful park and perfect for nature lovers With wonderful and great accommodations surrounded by nature's playground, we couldn't help but create great experiences that only enhance our guests' getaway. From paddleboard courses and s'mores with stories around the campfire to fly fishing classes and guided hikes, we have something that all of our guests will enjoy. Our newest attraction is the Adventure Lodge, which hosts a variety of activities to include zip lines, archery ranges, and a shooting range.

At Unicoi, we take pride in delivering the absolute finest in Lodging and Park experiences for our guests.

Our core values are:

• Do the Right Thing

• Decide to be Great

• Take Pride

• Memories Matter

• We begins with Me

• CoralCares (philanthropic program)

COME AND JOIN OUR AMAZING TEAM Please visit our website at

We are managed by the Southeast's premiere hospitality management company, Coral Hospitality.

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Summary: Under the direct supervision of the Front Desk Manager/Supervisor, this position accommodates guests of Unicoi State Park & Lodge by greeting and assisting arriving/exiting guests in accordance with Standard Operating Procedures (SOPs) and with an emphasis on hospitality.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions:

• Valid (state) drivers/chauffeur license.
• Excellent driving record.
• 5 years experience driving vehicles.
• Thorough knowledge of local area and roads.
• Able to drive all company vehicles.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Ability to:
  • perform job functions with attention to detail, speed and accuracy.
  • prioritize, organize and follow up.
  • be a clear thinker, remaining calm and resolving problems using good judgement.
  • follow directions thoroughly.
  • understand guest's service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest information and pertinent hotel data.
• Assists guest with luggage/baggage; shows guests to their room
• Develops a thorough knowledge of the Lodge property; hotel staff; hotel services with hours of operation; guestrooms including locations, views, amenities, features, types, etc.
• Upsells the amenities of the Resort, i.e., restaurant, activities etc.
• Acts as an information center for guests by recommending shopping areas, recreation facilities, theaters, restaurants and points of interest.
• Gives accurate directions and information regarding the immediate and surrounding areas.
• Keeps the entrance to the hotel, lobby, bell stand and bell closet clean.
• Keeps luggage carts clean and neatly arranged in their designated areas at all times.
• Protects guest and Lodge assets by following proper handling procedures.
• Delivers guests amenities.
• Handles guest problems with courtesy, concern and sincerity.
• Reviews group cover sheets and event sheets daily to ensure that they are informed of all meetings/groups.
• Answers the telephone promptly and courteously according to Resort Standard Operating Procedures (SOPs).
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times..
• Inspect vehicle for damage; document required repairs.
• Inspect vehicle for operating condition and rectify any deficiencies (i.e., tire pressure, oil/fuel/water levels).
• Inspect vehicle for cleanliness, inside and out; rectify any deficiencies.
• Communicate vehicle maintenance needs to Engineering and follow up on completion.
• Remain in assigned post position, maintaining correct stance.
• Remain on scheduled route at all times.
• Ensure the safety of all passengers and their belongings.
• Drive the vehicle to transport guests/visitors to and from designated destinations.
• Communicate any delays, problems and passenger needs with the hotel by radio, using proper codes.
• Load/unload passengers' luggage into/out of the vehicle.
• Maintain conversation with passengers according to their needs.
• Follow designated procedures for vehicle breakdowns and accidents.
• Document all trips accurately prior to the start of and at the conclusion of each.
• Park vehicle in designated location when not in use.